At a Glance
- Tasks: Support and enhance the Salesforce platform while delivering exceptional customer service.
- Company: Join Cover-More Group, a global leader in travel insurance.
- Benefits: Enjoy flexible working, competitive leave, and comprehensive health benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be part of a mission-driven team that values your ideas and growth.
- Qualifications: 3+ years Salesforce experience; certification preferred.
The predicted salary is between 28800 - 43200 € per year.
Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.
Responsibilities
- You’ll be responsible for day-to-day support of the Salesforce platform (Level 2 support).
- You’ll configure and customise Sales and Service Cloud based on requirements, including creating and updating Salesforce dashboards and reports.
- You’ll monitor Salesforce logs and remediate bugs or issues.
- You’ll act as the primary contact for Salesforce platform-related enquiries from end users and provide ad-hoc training as needed.
- You’ll work closely with Salesforce users to collect feedback and suggest enhancement ideas.
- You’ll assist users with production verification testing and user acceptance testing when required.
- You’ll support the testing team with Salesforce regression testing for new releases.
- You’ll manage data tasks such as data cleansing, sandbox data preparation, and backup and restore activities.
- You’ll manage the health of the org, including updating SSL certificates and applying security updates.
- You’ll ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.
- You’ll review internal communications to stay updated on products and service delivery.
- You’ll keep accurate notes regarding interactions, in accordance with relevant SOPs and processes.
- You’ll use customer insights to guide business initiatives.
- You’ll ensure best practice customer initiatives are adopted and effectively applied.
- You’ll deliver exceptional customer service to internal and external customers, in line with company guidelines, regulatory obligations, and SLAs.
- You’ll handle all confidential information in accordance with company and partner protocols and procedures.
Qualifications
- You’ll have 3+ years of experience working with the Salesforce platform, specifically Sales Cloud and Service Cloud.
- Experience with Experience Cloud and Pardot is ideal.
- You’ll ideally hold a Salesforce certification, such as ADM301.
- You’ll have hands-on experience with Salesforce Reports, Dashboards, and Email Templates.
- You’ll benefit from experience with popular Salesforce add-ons such as Conga, OwnBackup, etc.
- You’ll be experienced in delivering end-user training.
- You’ll demonstrate excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
- You’ll have a proven ability to work in a complex Salesforce environment, using strong problem-solving skills to identify root causes.
- You’ll show eagerness to learn and grow, with a proactive and positive "can-do" attitude.
Why Join Us
- We value optimism, caring, togetherness, reliability and determination.
- We have more than 2600 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.
- We share a global mission to look after travellers, at every step of their journey.
- Job flexibility: Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
- Career growth: We want you to continue to learn, develop and bring your ideas to the table.
- Take the time you need, for you and your community: We encourage you to take the time you need, when you need it.
- Diversity and inclusion: We respect who you are and thoroughly embrace diversity.
Benefits
- Travel insurance
- Health insurance
- Life Insurance
- Company subsidised pension
- 25 days annual leave
- Short term incentive plan
- Employee reward and recognition scheme
- Flexible working opportunities
- Competitive family and parental leave programme
- Employee Assistance Programme
- Volunteering leave
- Online learning and training opportunities
- Professional membership
- Work anniversary leave
Apply today and let’s go great places together!
Salesforce Administrator in Uxbridge employer: Cover-More Group
Cover-More Group is an exceptional employer that prioritises the well-being and growth of its employees while delivering outstanding travel insurance services. With a strong commitment to work-life balance through a hybrid work model, generous leave policies, and a culture that values diversity and inclusion, employees are encouraged to thrive both personally and professionally. Join a global team of dedicated professionals where your ideas are valued, and you can make a meaningful impact in the world of travel safety.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or professionals in the insurance sector. Use LinkedIn to connect and engage with them. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce Reports, Dashboards, or any cool add-ons, create a portfolio or a mini-project to showcase your work. This will give you an edge during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common Salesforce scenarios and problem-solving questions. Think about how you’d handle specific issues or enhancements based on user feedback. We want to see your proactive attitude shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at Cover-More Group.
We think you need these skills to ace Salesforce Administrator in Uxbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your Salesforce experience, especially with Sales Cloud and Service Cloud. We want to see how your skills align with our mission at Cover-More Group!
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in a complex Salesforce environment. We love a proactive attitude and want to know how you’ve made a difference!
Highlight Your Communication Skills:Since you'll be interacting with both technical and non-technical stakeholders, make sure to emphasise your communication abilities. We value clear and effective communication, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cover-More Group
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss your hands-on experience with reports, dashboards, and any add-ons you've used. This will show that you're not just familiar with the platform but can also hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in a complex Salesforce environment. Think about specific bugs you've fixed or enhancements you've suggested based on user feedback. This will demonstrate your proactive attitude and ability to engage with both technical and non-technical stakeholders.
✨Communicate Clearly
Since you'll be the primary contact for Salesforce-related enquiries, practice explaining technical concepts in simple terms. During the interview, focus on your communication style and ensure you convey your ideas clearly. This will highlight your interpersonal skills and ability to train end-users effectively.
✨Emphasise Your Eagerness to Learn
The company values growth and development, so be sure to express your enthusiasm for learning new skills and technologies. Share any relevant training or certifications you've pursued, and talk about how you plan to continue growing in your role as a Salesforce Administrator.
