At a Glance
- Tasks: Be the first point of contact for customers reporting travel-related losses and guide them through the claims process.
- Company: Join Zurich Cover-More Group, a global leader in travel insurance and customer care.
- Benefits: Enjoy flexible working, competitive leave, health insurance, and opportunities for professional growth.
- Other info: Embrace diversity in a supportive environment with excellent career development opportunities.
- Why this job: Kickstart your career in insurance while helping travellers and making a real difference.
- Qualifications: Fluent in French and English, with strong attention to detail and a calm phone manner.
The predicted salary is between 28800 - 43200 £ per year.
Claims Representative - First Notification of Loss (French Speaker)
Location: Brighton, Brighton and Hove, United Kingdom
Job Type: Permanent - Full Time
Job Category: Call Centre and Customer Service
Job Description
Where will your career take you next? Let’s find out together.
In this customer‑facing role, you will be the first point of contact when customers report an insurance claim. You will handle inbound calls, emails, and correspondence from policyholders, gather accurate information about their claim, and log it into internal systems while ensuring compliance with regulations such as FCA and GDPR.
What you’ll be doing
- Be the first point of contact from customers reporting travel‑related losses (e.g. cancellations, delays, lost luggage).
- Gather and document accurate information to initiate the claims process.
- Provide clear guidance on the next steps in the claims journey.
- Enter data into our internal systems with accuracy and efficiency.
- Escalate urgent or complex issues to senior team members.
What skills and experience you’ll bring
- Fluency in French and English (both verbally and written).
- Strong attention to detail and accuracy in data entry.
- A calm and professional phone manner.
- The ability to multitask and work in a structured environment.
- Computer literacy and a team player who is motivated to learn.
Claims Representative - First Notification of Loss (French Speaker) in Brighton employer: Cover-More Group
Zurich Cover-More is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and strategic thinking are highly valued. Employees benefit from comprehensive growth opportunities, including access to cutting-edge AI insights and collaboration with senior leaders, all while working in the vibrant city of Zurich, known for its rich cultural scene and high quality of life. Join us to make impactful decisions that drive global growth in a supportive environment that champions professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Representative - First Notification of Loss (French Speaker) in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Zurich Cover-More Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone manner! Since you'll be handling claims over the phone, it’s crucial to sound calm and professional. Try role-playing with a friend or family member to get comfortable with the kind of questions you might face.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've successfully managed tasks that required accuracy. This could be anything from data entry to managing complex information—just make sure it highlights your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Zurich Cover-More Group.
We think you need these skills to ace Claims Representative - First Notification of Loss (French Speaker) in Brighton
Some tips for your application 🫡
Show Your Passion for Helping People:In your application, let us know why you’re excited about helping travellers. Share any relevant experiences that highlight your passion for customer service and problem-solving.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check your information and ensure everything is accurate before hitting send!
Highlight Your Language Skills:As a French speaker, it’s important to showcase your language skills. Mention any experiences where you’ve used both French and English, especially in a professional setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step!
How to prepare for a job interview at Cover-More Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of travel insurance and claims handling. Familiarise yourself with common terms and processes, as well as Zurich Cover-More Group's mission and values. This will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Your French
Since fluency in French is a must, practice speaking and writing in French before the interview. You might be asked to demonstrate your language skills, so consider preparing answers to common interview questions in both English and French. This will help you feel more at ease during the conversation.
✨Show Off Your Attention to Detail
Highlight your attention to detail by sharing specific examples from your past experiences. Whether it’s a project you managed or a task you completed, explain how your meticulous nature helped achieve positive outcomes. This is particularly important for a role that involves data entry and accuracy.
✨Be Ready to Multitask
In a fast-paced environment like this, multitasking is key. Prepare to discuss how you've successfully managed multiple tasks or priorities in the past. You could even mention any tools or techniques you use to stay organised, which will demonstrate your ability to thrive in a structured setting.
