At a Glance
- Tasks: Assess and manage travel insurance claims while providing excellent customer service.
- Company: Join Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Enjoy hybrid work, competitive health insurance, and generous leave policies.
- Other info: Embrace diversity and enjoy opportunities for professional growth in a supportive environment.
- Why this job: Make a real difference for travellers while building your career in financial services.
- Qualifications: Fluency in Polish and English, with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Brighton, Brighton and Hove, United Kingdom
Job Category: Call Centre and Customer Service
Where will your career take you next? Let’s find out together! At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
About Travel Guard: This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.
What you’ll be doing:
- Assess and manage travel insurance claims from start to finish
- Review policy terms to determine claim validity and make fair, informed decisions
- Authorise payments within agreed limits and ensure accurate claim records
- Communicate clearly with policyholders, clients, and third parties (including medical providers)
- Identify potential fraud risks and escalate where appropriate
- Handle customer queries, including complaints, in a professional and timely manner
- Work collaboratively with colleagues across claims, assistance, and customer service teams
- Maintain strong attention to detail to ensure compliance with regulatory requirements and SLAs
- Contribute to continuous improvement of processes and customer experience
What skills and experience you’ll bring on this journey:
- Fluency in Polish and English (written and spoken)
- Previous experience in claims, insurance, or financial services (preferred)
- Strong analytical skills with excellent attention to detail
- Great communication and interpersonal skills
- Ability to manage multiple tasks and prioritise workload effectively
- Comfortable using IT systems and handling data accurately
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
Career growth: This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community: We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Investing in your health and your future: We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Apply today and let’s go to great places together!
Polish Travel Insurance Claims Assessor (Hybrid) in Brighton employer: Cover-More Group
At Zurich Cover-More, we pride ourselves on being a leading employer in the travel insurance sector, offering a dynamic work culture that values optimism, collaboration, and personal growth. Our hybrid working model allows for a healthy work-life balance, while our commitment to employee development ensures that you can thrive in your career. With comprehensive benefits including competitive health insurance, generous leave policies, and support for your passion for travel, joining our Brighton team means embarking on a rewarding journey with a global leader in travel assistance.
StudySmarter Expert Advice🤫
We think this is how you could land Polish Travel Insurance Claims Assessor (Hybrid) in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Zurich Cover-More. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us how your skills align with our mission to support travellers. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! As a claims assessor, you'll need to think on your feet. Try mock interviews or role-playing scenarios to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Zurich Cover-More.
We think you need these skills to ace Polish Travel Insurance Claims Assessor (Hybrid) in Brighton
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Polish and English, make sure to highlight your language skills right at the start. Use clear and concise language to demonstrate your proficiency and ensure your application is easy to read.
Tailor Your Experience:When detailing your previous experience, focus on roles that relate to claims, insurance, or financial services. Use specific examples to show how your background aligns with the responsibilities of the Polish Travel Insurance Claims Assessor position.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your documents for accuracy and clarity, as this reflects your ability to maintain high standards in your work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches the right team and you’ll be one step closer to joining us at Zurich Cover-More!
How to prepare for a job interview at Cover-More Group
✨Know Your Stuff
Make sure you understand the basics of travel insurance and claims processing. Brush up on common terms and processes, as well as any recent changes in regulations. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Language Skills
Since fluency in Polish and English is key for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a mock customer query in Polish, so practice speaking clearly and confidently in both languages.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully managed claims or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork and Communication
This role involves working closely with various teams, so highlight your teamwork and communication skills. Share examples of how you've collaborated with others in previous roles, especially in high-pressure situations. This will demonstrate that you can thrive in a fast-paced environment like Zurich Cover-More.
