At a Glance
- Tasks: Assess and manage travel insurance claims while providing excellent customer service.
- Company: Join Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Enjoy flexible working, competitive health insurance, and travel perks.
- Other info: Be part of a diverse team committed to supporting each other and our customers.
- Why this job: Make a real difference for travellers while building your career in financial services.
- Qualifications: Fluency in Polish and English, with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Brighton, Brighton and Hove, United Kingdom
Job Category: Call Centre and Customer Service
Where will your career take you next? Let’s find out together! At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
What you’ll be doing:
- Assess and manage travel insurance claims from start to finish
- Review policy terms to determine claim validity and make fair, informed decisions
- Authorise payments within agreed limits and ensure accurate claim records
- Communicate clearly with policyholders, clients, and third parties (including medical providers)
- Identify potential fraud risks and escalate where appropriate
- Handle customer queries, including complaints, in a professional and timely manner
- Work collaboratively with colleagues across claims, assistance, and customer service teams
- Maintain strong attention to detail to ensure compliance with regulatory requirements and SLAs
- Contribute to continuous improvement of processes and customer experience
What skills and experience you’ll bring on this journey:
- Fluency in Polish and English (written and spoken)
- Previous experience in claims, insurance, or financial services (preferred)
- Strong analytical skills with excellent attention to detail
- Great communication and interpersonal skills
- Ability to manage multiple tasks and prioritise workload effectively
- Comfortable using IT systems and handling data accurately
Why you’ll love working with us!
- We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking.
- We have more than 3000 employees worldwide.
- Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
- We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
- We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions.
- We respect who you are and thoroughly embrace diversity.
Apply today and let’s go to great places together!
Polish Claims Assessor in Brighton employer: Cover-More Group
At Zurich Cover-More, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values optimism, caring, and collaboration. Located in the heart of Brighton, our hybrid work model promotes a healthy work-life balance, while our commitment to employee growth through continuous professional development ensures that you can thrive in your career. With competitive benefits including comprehensive health insurance, generous leave policies, and complimentary travel insurance, we empower our employees to pursue their passions both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Polish Claims Assessor in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Polish Claims Assessor in Brighton
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Polish and English, make sure to highlight your language skills right at the start. Use clear and concise language to demonstrate your proficiency and ensure your application stands out.
Tailor Your Experience:When detailing your previous experience, focus on roles that relate to claims, insurance, or financial services. Use specific examples to show how your background aligns with the responsibilities of the Claims Assessor position.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. This not only reflects your attention to detail but also shows that you take pride in your work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Cover-More Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of travel insurance and claims processing. Brush up on common terms and concepts, as well as the specific services offered by Zurich Cover-More. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since fluency in Polish and English is key for this position, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or explain complex concepts in both. Practising this beforehand can really set you apart!
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think about past experiences where you've handled customer complaints or assessed claims. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork
This role involves working closely with various teams, so highlight your ability to collaborate effectively. Share examples of how you've worked with others to achieve a common goal, especially in high-pressure situations. This will show that you can thrive in their fast-paced environment.
