At a Glance
- Tasks: Lead fraud prevention strategies and design automated detection systems.
- Company: Join Cover Genius, a fast-growing insurtech protecting millions globally.
- Benefits: Enjoy flexible work, employee stock options, and a supportive team culture.
- Other info: Be part of a diverse team committed to social initiatives and community support.
- Why this job: Make a real impact in fraud prevention while working with innovative technology.
- Qualifications: 10+ years in fraud strategy and a strong understanding of insurance regulations.
The predicted salary is between 90000 - 110000 £ per year.
The Company Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, Intuit, Uber, Ryanair, Turkish Airlines, and many others. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognised with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries commits itself to diverse cultural programs, particularly “CG Gives” which funds development initiatives in global communities.
About the role Cover Genius is strengthening its fraud prevention to support continued global growth. As the Global Fraud Lead, you will design and scale a fraud detection and investigation system that protects our loss ratio through automation. Your goal is to transition the company from manual investigations to a technical, automated model. You will improve our current technology to ensure it can handle rapid scaling across all business verticals. You will be responsible for the logic behind our fraud detection: defining how we identify fraud patterns and managing the confidence scores that drive automated decisions.
What You'll Do:
- Architect the Fraud Taxonomy: Treat the fraud engine as a core product. You will define the key fraud indicators as a "Source of Truth" for fraud patterns across EMEA, AMER, and APAC, translating insurance-specific risks into technical triggers for the Product team.
- Optimize the Machine Learning Feedback Loop: Manage the product feedback loop, driving outcomes on an individual case level and providing the expert confirmation needed to train and optimise our tooling over time.
- Govern "Human-in-the-Loop" Confidence Scores: Define the confidence score thresholds that determine when a claim is processed in a fully automated way vs. when it is escalated for human review.
- Execute Rigorous Fraud Auditing: Establish a high-frequency audit cadence, conducting weekly post-payment audits to identify missed fraud patterns and performing mandatory pre-payment audits for all large loss claims.
- Lead the Hybrid Labor & SIU Strategy: Design and manage a high-leverage labor model, overseeing scalable BPO partners while personally leading an elite internal Fraud Operations Team.
- Global Compliance: Ensure every data-driven fraud denial and automated decision is 100% compliant with regulatory standards.
- Build fraud reporting systems: Analyse global fraud trends to create clear, actionable risk reports.
What We're Looking For:
- 10+ Years of Leadership: Significant experience in fraud strategy, SIU leadership, or claims risk management within a high-growth fintech or insurtech environment.
- Product-Mindset: Experience treating fraud controls as technical features and engineering requirements.
- Scale Mastery: A proven track record of managing fraud operations through rapid growth phases.
- Insurance Technicality: Deep understanding of how fraud manifests specifically in Travel, Logistics, Retail, and Mobility.
- Regulatory Sophistication: Knowledge of global insurance regulatory frameworks and experience managing "audit-ready" fraud operations.
Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We provide a flexible work environment, employee stock options, and opportunities to work with like-minded people who are passionate about giving back.
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination or harassment due to any legally protected status.
Global Fraud Lead employer: Cover Genius
Cover Genius is an exceptional employer that prioritises flexibility and employee well-being, offering a hybrid work environment that allows for a balanced work-life dynamic. With a strong commitment to diversity and social responsibility through initiatives like CG Gives, employees are empowered to contribute to meaningful causes while enjoying opportunities for professional growth and ownership through stock options. Join a passionate team dedicated to innovation in the insurtech space, where your contributions directly impact global customer protection.
