At a Glance
- Tasks: Manage ticketing claims from start to finish, ensuring accuracy and compliance.
- Company: Join Cover Genius, a leading insurtech protecting millions globally.
- Benefits: Enjoy a flexible work environment, competitive salary, and social initiatives.
- Other info: Be part of a diverse team committed to social responsibility and growth.
- Why this job: Make a real impact by helping customers navigate their claims with empathy.
- Qualifications: 1-2 years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, and many others. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our diverse team across 20+ countries commits itself to diverse cultural programs, particularly “CG Gives” which funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired.
About the Role
As a Claims Specialist on our Ticketing Claims Team, you will own the timely and accurate end-to-end adjudication of routine and complex ticketing claims, ensuring policy validity and compliance are maintained from first notice of loss through settlement. This role requires efficiently applying established policy guidelines, accurately verifying customer documentation, and providing clear communication to deliver fair and prompt claim resolutions to our customers.
Key Responsibilities
- End-to-End Claims Adjudication: Own the full claims lifecycle from initial notice (FNOL) through final settlement, ensuring timely and accurate resolution of ticketing claims.
- Documentation and Verification: Critically review and validate all necessary documentation to confirm policy eligibility and prevent fraudulent or non-covered payouts.
- Policy Compliance and Calculation: Accurately apply complex policy wording and regulatory guidelines to calculate final settlement amounts.
- Customer Communication: Proactively communicate coverage decisions and resolve customer queries, ensuring sensitive and complex outcomes are delivered with empathy and clarity.
- SLA and Quality Adherence: Maintain strict adherence to all established Service Level Agreements (SLAs) and internal governance frameworks to support the team’s overall efficiency and audit standards.
Qualifications
- 1-2 years experience handling customer queries online (claims).
- Fluency in English (verbal & written) is essential for communicating internally and externally.
- Any other European language will be highly regarded for external communications.
- Basic understanding of insurance products and terminology.
- Investigative ability to analyze documents, service reports, and customer statements to determine liability.
- Bachelor’s or postgraduate degree in a related field or equivalent (preferred).
What you will have
- Time Management
- Organisation
- Attention to Detail
- Demonstrates resilience
- Learning orientation
- Relationship building skills
- Communication Skills
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that.
- Flexible Work Environment: Our teams are remote or hybrid, with flexibility around start/finish times.
- Work with like-minded people: Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
- Social Initiatives: Pictures speak a thousand words!
Sounds interesting? If you think you have the best composition of the above, send us your resume and let's chat!
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to any legally protected status.
By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes.
Claims Specialist employer: Cover Genius
Cover Genius is an exceptional employer that prioritises flexibility and employee well-being, offering a hybrid work environment that allows for a healthy work-life balance. With a strong commitment to diversity and social responsibility through initiatives like CG Gives, employees are empowered to contribute to meaningful causes while developing their careers in a supportive and dynamic team culture. Join us to be part of a rapidly growing insurtech company that values boldness, authenticity, and purpose in every aspect of our work.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Cover Genius. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by understanding the claims process inside out. Brush up on your knowledge of insurance products and be ready to discuss how you’d handle specific scenarios. Show us you’re the Claims Specialist we need!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers, being able to explain complex policies clearly is key. Try role-playing with a friend to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Cover Genius.
We think you need these skills to ace Claims Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Specialist role. Highlight relevant experience, especially in handling customer queries and claims. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's your CV or cover letter, clarity and professionalism are essential – let us see your best writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Cover Genius
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processes and insurance terminology. Familiarise yourself with common ticketing claims scenarios and how to handle them. This will show that you’re not just interested in the role but also understand the intricacies involved.
✨Demonstrate Your Communication Skills
Since customer communication is key in this role, prepare examples of how you've effectively communicated complex information in the past. Think about times when you resolved customer queries with empathy and clarity, as this will resonate well with the interviewers.
✨Showcase Your Attention to Detail
As a Claims Specialist, accuracy is crucial. Be ready to discuss how you ensure thoroughness in your work. You might want to share specific instances where your attention to detail made a difference in resolving a claim or preventing errors.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the challenges faced by the Ticketing Claims Team. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and work style.
