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- Tasks: Be the go-to tech support hero, solving issues and keeping everyone connected.
- Company: Join Coveo, a dynamic company that values collaboration and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Inclusive workplace with a commitment to accessibility and career development.
- Why this job: Make a real difference by ensuring smooth operations and supporting your colleagues.
- Qualifications: 2 years in tech support, strong communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Power seamless work behind the scenes! As an IT Helpdesk Specialist at Coveo, you’ll be the first point of contact for employees seeking technical support, making sure their day keeps moving, no matter the issue. From solving access challenges to troubleshooting devices, your role is essential to maintaining a seamless, people-first support experience. You’ll collaborate across the organization while building strong technical foundations and a deep understanding of how IT drives productivity.
As our IT Helpdesk Specialist, you will:
- Act as the first line of support for internal technical issues, including account setup, password resets, device troubleshooting, and application support.
- Triage, track, and resolve requests through our IT service management system, ensuring timely and clear communication.
- Escalate complex issues to higher support levels while keeping users informed and confident throughout the process.
- Support onboarding and offboarding by preparing hardware and ensuring access is ready on time.
- Document recurring issues and solutions to improve internal knowledge bases and self-service resources.
Here is what will qualify you for the role:
- At least 2 years of experience in a technical helpdesk or a similar environment.
- Foundational knowledge of Windows and macOS operating system and hardware, and common workplace tools such as Microsoft 365, Slack, and Zoom.
- Strong communication and customer service skills, with the ability to explain technical concepts clearly.
- A proactive mindset with curiosity and a drive to solve problems.
What will make you stand out:
- Experience with IT ticketing systems such as Jira Service Management or ServiceNow.
- Familiarity with identity and access management and device management tools (e.g., Entra ID, OKTA, Google Workspace, Jamf, Microsoft Intune).
- Understanding of networking fundamentals (VPN, DNS, Wi-Fi).
- Comfortable using command line tools to troubleshoot and investigate technical issues.
Do you think you can bring this role to life? Send us your application, we want to hear from you! Join the Coveolife! We encourage all qualified candidates to apply regardless of age, gender, disability, gaps in CV, national or ethnic background. Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
IT Helpdesk Specialist in London employer: Coveo
Contact Detail:
Coveo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Coveo's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with technical issues, brush up on common problems and solutions related to Windows, macOS, and workplace tools. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Show off your communication skills! As an IT Helpdesk Specialist, you'll need to explain technical concepts clearly. During interviews, practice explaining a complex issue in simple terms to showcase your ability to communicate effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to highlight your enthusiasm for the role right from the start!
We think you need these skills to ace IT Helpdesk Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Helpdesk Specialist role. Highlight your experience with technical support, especially any work with Windows, macOS, and tools like Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Be sure to mention any relevant experience with ticketing systems or troubleshooting, as this will catch our eye.
Show Off Your Communication Skills: Since you'll be the first point of contact for employees, it's crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively communicated technical concepts to non-techies in the past. We love clear communicators!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Coveo
✨Know Your Tech
Brush up on your knowledge of Windows and macOS operating systems, as well as common tools like Microsoft 365, Slack, and Zoom. Being able to confidently discuss these will show that you’re ready to hit the ground running.
✨Practice Problem-Solving
Prepare for the interview by thinking through common technical issues you might encounter in the role. Be ready to explain how you would troubleshoot problems, as this will demonstrate your proactive mindset and problem-solving skills.
✨Communicate Clearly
Since strong communication is key in this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with this aspect.
✨Familiarise with Ticketing Systems
If you have experience with IT ticketing systems like Jira Service Management or ServiceNow, be sure to highlight it. If not, do a bit of research to understand how they work, as this knowledge can set you apart from other candidates.