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- Tasks: Be the go-to tech support hero, solving issues and keeping everyone connected.
- Company: Join Coveo, a dynamic company that values seamless support and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Great chance to learn and grow in a supportive environment.
- Why this job: Make a real difference by ensuring smooth operations and supporting your colleagues.
- Qualifications: 2+ years in tech support, with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Power seamless work behind the scenes! As an IT Helpdesk Specialist at Coveo, you’ll be the first point of contact for employees seeking technical support, making sure their day keeps moving, no matter the issue. From solving access challenges to troubleshooting devices, your role is essential to maintaining a seamless, people-first support experience. You’ll collaborate across the organization while building strong technical foundations and a deep understanding of how IT drives productivity.
As our IT Helpdesk Specialist, you will:
- Act as the first line of support for internal technical issues, including account setup, password resets, device troubleshooting, and application support.
- Triage, track, and resolve requests through our IT service management system, ensuring timely and clear communication.
- Escalate complex issues to higher support levels while keeping users informed and confident throughout the process.
- Support onboarding and offboarding by preparing hardware and ensuring access is ready on time.
- Document recurring issues and solutions to improve internal knowledge bases and self-service resources.
Here is what will qualify you for the role:
- At least 2 years of experience in a technical helpdesk or a similar environment.
- Foundational knowledge of Windows and macOS operating system and hardware, and common workplace tools such as Microsoft 365, Slack, and Zoom.
- Strong communication and customer service skills, with the ability to explain technical concepts clearly.
- A proactive mindset with curiosity and a drive to solve problems.
What will make you stand out:
- Experience with IT ticketing systems such as Jira Service Management or ServiceNow.
- Familiarity with identity and access management and device management tools (e.g., Entra ID, OKTA, Google Workspace, Jamf, Microsoft Intune).
- Understanding of networking fundamentals (VPN, DNS, Wi-Fi).
- Comfortable using command line tools to troubleshoot and investigate technical issues.
EEO Statement: We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
IT Helpdesk Specialist employer: Coveo
Contact Detail:
Coveo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, macOS, and tools like Microsoft 365. The more confident you are with these systems, the better you'll impress during interviews.
✨Tip Number 2
Practice your communication skills! As an IT Helpdesk Specialist, you'll need to explain technical stuff in a way that everyone can understand. Try explaining a tech concept to a friend or family member who isn’t tech-savvy.
✨Tip Number 3
Familiarise yourself with ticketing systems! If you’ve got experience with tools like Jira or ServiceNow, make sure to highlight that. If not, consider doing a bit of research or even a quick online course to get the basics down.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to show your enthusiasm for the role. Don’t forget to tailor your application to showcase how you fit the job description!
We think you need these skills to ace IT Helpdesk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and showcases your problem-solving skills. We want to see how your background aligns with the IT Helpdesk Specialist role, so don’t be shy about emphasising your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others with tech issues and how your proactive mindset makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with employees, make sure to demonstrate your strong communication skills in your application. We love candidates who can explain complex tech concepts in simple terms, so give us examples of how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Coveo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as common tools like Microsoft 365, Slack, and Zoom. Being able to confidently discuss these will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be the first point of contact for employees, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, so you can help users feel at ease when they come to you with issues.
✨Familiarise Yourself with Ticketing Systems
If you have experience with IT ticketing systems like Jira Service Management or ServiceNow, be sure to highlight this during your interview. If not, take some time to learn about them, as it shows initiative and a proactive mindset.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Whether it's troubleshooting a device or resolving access issues, demonstrating your problem-solving abilities will make you stand out as a candidate who can keep things running smoothly.