Marketing Services Manager in Coventry

Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.

Location: Coventry Head Office

Hours: Working flexibly up to 18 hours (0.5FTE) per week

Job type: Permanent

1 in 5 adults in England is living with a common mental health problem and rates are rising steadily. Are you passionate about using your marketing and communications skills to support our work addressing mental health challenges across Coventry, Warwickshire and Worcestershire? We are looking for an experienced, capable and energetic Marketing Services Manager – someone who demonstrates initiative and a willingness to deliver a real mix of marketing-based activities, and who will lead our small marketing and communications team.

About the role:

• To manage the marketing and communications team with day-to-day tasks and administration.
• This role will be based at our Head Office in Allesley.

Key responsibilities:

• Lead the effective delivery of marketing and communications support, promoting high standards, responsiveness and performance.
• Task and activity management of Marketing Assistant and Outreach Officer – task and objective setting, providing guidance and routine support through day-to-day and weekly interactions and progress meetings.
• Provide line management for the marketing staff team (as assigned by the Head of Operational Development), including six-weekly supervision, annual appraisals, and probationary reviews where required, and manage any recruitment, disciplinary, absence, or complaints matters in line with organisational policies and CWW Mind’s values.
• Facilitate staff training and development needs to ensure a skilled, knowledgeable team.
• Work collaboratively with colleagues across the wider organisation to maximise the understanding, and impact, of our marketing and communications support, including planning and delivering occasional marketing-focused workshops and training sessions.
• Attend and contribute towards internal/external organisational meetings and briefings as required.
• Support the Head of Operational Development with timely marketing and comms-related input into tender submissions, grant and funding applications.
• Create graphic and written content for a variety of print and digital media, in support of organisation’s needs, including content generation, copywriting for internal and external communication, and the planning and production of video content.
• Lead on the maintenance and future development of the organisation’s various websites, ensuring content is current, navigable and routinely refreshed.
• Lead on targeted comms activity in support of services and broader organisational performance needs such as planning and service reviews.

Requirements:

• Previously/currently employed in a similar related role.
• Line management experience of staff or volunteers.
• Creating marketing strategies and undertaking actions that achieve stated goals.
• Fully computer literate with a good working knowledge of Microsoft 365.
• Ability to research and disseminate information.
• Awareness of the issues affecting people with mental health problems – we value people with lived experience.
• Educated to degree level/equivalent or two years of experience in a related post.
• Car driver with access to a car (with business use insurance cover) and prepared for travel across Coventry, Warwickshire and Worcestershire.

What we can offer you:

• Working culture – based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
• Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day – 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
• Life insurance policy – Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
• Employee development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
• Flexible working – A range of options available for all employees depending on role and responsibilities.
• Pension – Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
• Sick pay – On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave.

If you are submitting a CV, you MUST include answers to the following questions:

• Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
• Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
• Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
• Do you hold a UK driving license?

You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Closing date: Friday, 13th of February 2026

Interview date: w/c 23rd of February 2026

Please include a covering letter in no more than 300 words, telling us why you think effective marketing and communication activities are essential for us to encourage different local communities to seek support for mental health and wellbeing. Please avoid using AI tools to complete this.

Coventry, Warwickshire and Worcestershire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.