Housing Service Manager in Coventry

Job details

Job title

Service Manager

Location

Coventry, Melbourne Gardens – with some travel around the Coventry and Warwickshire Region.

Hours

37 hours per week, with flexibility in working extended hours outside of 09.00-17.00 and weekends to meet the needs of the service, and taking part in ‘on call’ rota covering out of hours.

Job type

Permanent

About the role

Are you a compassionate, values-driven leader with a genuine passion for supporting people experiencing mental health challenges and homelessness?

We are looking for a service manager to co-ordinate and manage the provision of Coventry, Warwickshire and Worcestershire Mind’s supported accommodation provision.

The position holder will oversee the delivery of high quality person-centred, holistic support to clients, enabling them to develop and move on to live their lives independently. They will oversee management of supported accommodation, ensuring properties are compliant with health and safety and legislation. They will plan, co-ordinate and manage day to day service delivery, setting clear standards and targets, monitoring work quality and providing supervision to team leaders and administrator.

The service manager provide leadership that fosters a positive, respectful and inclusive environment, offering guidance, training and performance management to the team leaders and administrator while ensuring the smooth and efficient operation of the accommodation service. The post holder will promote and encourage a culture that works towards empowerment and recovery, whilst also valuing equality and diversity, proactively targeting to achieve levels of independence appropriate for each client.

About the service

Coventry, Warwickshire and Worcestershire Mind is looking for a full-time Housing Service Manager to work within our Housing Support Service.

We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 2–8 people. The Housing Support Service matches a person to an appropriate property, and then provides practical and emotional support to enable the person to maintain and sustain their tenancy.

Key responsibilities

• Oversee management of the housing team.
• Work with Facilities Manager to ensure housing stock is compliant with health and safety and legislation.
• Actively promote the service with potential referrers and commissioners via presentations at team meetings and visiting other services.
• Lead on notices and evictions where necessary. Ensuring all has been done to avoid the eviction and prevent homelessness.
• Support the team in responding to any crisis, following up with debriefs and support as per policy.
• Oversee legal compliance of Houses in Multiple Occupation (HMOs) and Support-Exempt Accommodation (SEA) insuring all HMO properties are licensed per the Housing Act 2004 and relevant regulations, maintaining up-to-date records.
• Prepare regular compliance reports for senior management and regulatory bodies.
• Ensure staff understand and act on safeguarding responsibilities for vulnerable adults. Review safeguarding referrals and share learning.
• Supervise staff regularly (every 6 weeks), providing guidance, support, appraisals and probationary reviews.

Please see the job description linked at the bottom of the page for a complete list of responsibilities and job specification.

Qualifications

• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Proven track record of working in a care/support role (min 2yrs)
• Experience in dealing with individuals with challenging behaviours.
• Able to plan, co-ordinate and work under pressure, whilst remaining professional.
• Excellent communication skills, both verbal and written. Computer literate and experience of monitoring and evaluation,
• Evidence of continued training and personal development.
• A valid UK driving license and business insurance.
• Willingness to contribute to on call rota.

What we can offer you

• Working culture – based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
• Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day– 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
• Life insurance policy – Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
• Employee development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
• Flexible working – A range of options available for all employee’s dependant on role and responsibilities.
• Pension –Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
• Sick pay – On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave.

Application requirements and questions

• Do you have any unspent convictions or conditional cautions?
  If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
• Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
• Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
• Do you hold a UK driving license?
  You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Closing date: Friday 30th January 2026

Interview date: Monday 9th February 2026

Ref: LK HSM 30.1

If you have any questions regarding the role, please contact Kimberley Sysum at kimberley.sysum@cwmind.org.uk

For an application form and full job description, please use the links below:

Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.

Coventry, Warwickshire and Worcestershire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.