Customer Experience

Customer Experience

York Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Enhance customer experiences and support students in their educational journey.
  • Company: Coventry University Group, dedicated to creating better futures through education.
  • Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
  • Why this job: Join a mission-driven team making a real difference in people's lives.
  • Qualifications: Strong communication skills and a passion for helping others.
  • Other info: Be part of a supportive community focused on innovation and progress.

The predicted salary is between 28800 - 43200 £ per year.

Our Mission

Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success and each role contributes to the Groups ongoing progress in commu…

Customer Experience employer: Coventry University

Coventry University Group is an exceptional employer that prioritises the growth and development of its employees within a vibrant and inclusive work culture. Located in a dynamic educational environment, we offer numerous opportunities for professional advancement, alongside a commitment to work-life balance and employee well-being, making it a truly rewarding place to build a meaningful career in customer experience.
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Contact Detail:

Coventry University Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Experience

✨Tip Number 1

Network like a pro! Reach out to current employees at Coventry University Group on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.

✨Tip Number 2

Prepare for the interview by researching the company’s mission and values. Show us how your passion for education aligns with our goal of Creating Better Futures. We love candidates who resonate with our vision!

✨Tip Number 3

Practice your customer experience scenarios! Think about how you would handle different situations and be ready to share your ideas. We want to see your problem-solving skills in action.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.

We think you need these skills to ace Customer Experience

Customer Service Skills
Communication Skills
Empathy
Problem-Solving Skills
Teamwork
Adaptability
Attention to Detail
Time Management

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your enthusiasm for education and customer experience shine through. We want to see how you connect with our mission of Creating Better Futures!

Tailor Your Application: Make sure to customise your application to reflect the specific role and values of Coventry University Group. Highlight your relevant experiences and skills that align with our goals and culture.

Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!

Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role you’re excited about.

How to prepare for a job interview at Coventry University

✨Understand the Mission

Before your interview, take some time to really understand Coventry University Group's mission of Creating Better Futures. Think about how your values align with theirs and be ready to discuss specific examples of how you can contribute to their goals in customer experience.

✨Showcase Your Passion

This role is all about empowering students and improving their experience. Be prepared to share stories that highlight your passion for education and customer service. Use real-life examples where you've made a positive impact on someone's experience.

✨Research the Group

Familiarise yourself with the different aspects of Coventry University Group. Knowing about their programmes, initiatives, and recent achievements will not only impress your interviewers but also help you tailor your answers to show how you can fit into their culture.

✨Prepare Questions

Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the role and the organisation. Ask about their strategies for enhancing customer experience or how they measure success in this area. This shows you're genuinely invested in the position.

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