Campus Services Officer in City of London

Job Title: Campus Services Officer (Liverpool Street Station)

Job Reference: 3010

Division, Department: CUEL Infrastructure Services (IS), IS Infrastructure Delivery – Estates Delivery

Salary:Competitive starting salary range from £23,877 up to £25,847 per annum plus London Allowance (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered

Mode: Full Time, Permanent

Location: Liverpool Street Station

Our Mission

Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success and each role contributes to the Groups ongoing progress in communities around the world.

The Role

Are you a hard-working, reliable, and experienced facilities professional with a strong understanding of cleaning and a commitment to achieving high standards?

Were looking for 5 dedicated Campus Services Officers to join our regional team and help ensure our campus remains a safe, clean, and welcoming environment for students, staff, and visitors.

This is a fantastic opportunity for someone who takes pride in maintaining high standards, thrives in a supervisory role, and enjoys a varied, hands-on position that combines team leadership with day-to-day operational responsibilities.

Reporting to the Senior Campus Services Manager, you will:

• Supervise a team of Cleaners.
• Manage daily cleaning operations, ensuring work is carried out efficiently, to schedule, and to the highest quality.
• Be responsible for maintaining health, safety, hygiene, and customer service standards across your areas of responsibility.
• Provide support for low-level maintenance, including minor repairs, routine inspections, and assistance with Planned Preventative Maintenance (PPM) tasks in collaboration with the Campus Support Technician.

Key Responsibilities include:

• Supervise, support, and motivate a team of Cleaners to meet service standards, including staff training.
• Organise rotas, manage workloads, and monitor staff attendance.
• Conduct cleaning audits and report on standards.
• Perform and oversee deep cleaning duties using appropriate materials and equipment.
• Support health and safety practices, including COSHH, manual handling, and infection control.
• Assist in staff training and ensure team compliance with policies and procedures.
• Monitor and maintain stock levels, cleanliness of storage areas, and safe use of equipment.
• Deliver excellent customer service to enhance student and staff experience.
• Carry out basic maintenance and assist with compliance-related tasks as needed.

This position is working full time, 37.5 hours per week across the following shift patterns: 05:00 13:30, working 5 days over 7, including some weekend cover.

Our Successful Candidate:

Our ideal candidate will demonstrate:

• Proven experience in a cleaning supervisory.
• Sound knowledge of hygiene standards, health and safety regulations, and infection control.
• Practical experience with minor maintenance tasks is desirable.
• Proficiency in Microsoft Office and confidence in both written and verbal communication.
• Ability to work independently and as part of a team, with a proactive, can-do attitude.
• Flexible approach to working hours and responsibilities.
• Excellent customer service.

Desirable:

• A full UK or EU driving licence.
• BICSc (British Institute of Cleaning Science) Assessor trained.

The Benefits

As a staff member of Coventry University, you will have a access to a wide range of industry leading rewards and benefits which includes:

• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme
• Life Assurance 4 x Salary
• BUPA Cash Plan
• 50% off Tuition Fees for staff dependants
• CU Reward Scheme Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.

Closing date: Monday 22nd September