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- Tasks: Manage reception and admin duties, ensuring a smooth patient experience.
- Company: Join a supportive healthcare practice dedicated to quality service.
- Benefits: Flexible hours, training opportunities, and a friendly work environment.
- Other info: Opportunity for career growth and skill development in healthcare.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
This role is a minimum 16 hours including shifts that cover Wednesday PM & all day Friday. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will include:
- Dealing with telephone, face to face and electronic enquiries
- Booking and/or amending patient appointments and home visits
- Contacting patients to provide information from the clinical team
- Assisting patients to access our services and those available in the wider community
Responsibilities
- Reception Duties
- Receiving patients, consulting with members of practice team
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Register new patients, checking all details for accuracy and enter on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- General Administration
- Processing and distributing paper correspondence received into practice
- Processing outgoing mail taking to post office and logging in post book
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Covering sickness/annual leave and working reasonable overtime when required
- Performing any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners
- Undertaking statutory and mandatory training as required
- Providing an efficient word processing service for GPs and health professionals as required
- Making appointments, bookings and admissions as required
- Establishing and maintaining filing and administrative systems so that written or computer information is easily accessible and secure
- Filing patient records and correspondence in patient medical records
- Receiving incoming and initiating outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- Assisting with the gathering of information re QOF, Audits, Enhanced service data when required
- Providing cover for members of the team during periods of sickness and annual leave
- Carrying out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
- Scanning Duties
- Scanning patient-related documents onto their medical record using read codes as agreed by the clinical team
- Adding any additional information about the source of the document
- Forwarding the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
- Ensuring incoming letters are scanned onto the patient record within a 48/72-hour timescale
- Scanning all internal paper documents on to the relevant patient record and then storing the documents in line with surgery procedures
- Appointment System Management
- Booking/editing/cancelling appointments and recalls ensuring sufficient information is recorded to retrieve medical record
- Monitoring effectiveness of the system and reporting any problems or variations required
- Dealing with home visit requests, carefully noting all details
- Medical Records Management
- Retrieving and refiling records as required, ensuring that strict alphabetical order is adhered to
- Ensuring correspondence, reports, results, etc., are filed in correct record
- Ensuring records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patient and checking names and address
- Consultation Room Preparations
- Clearing and re-stocking of consulting rooms as required
- Consulting rooms prepared in readiness for each consulting session
- Rooms are checked at the end of each consulting session and left tidy and secure
Qualifications
- GCSE English & Maths 9 - 3
- NVQ level 2 or equivalent Business/admin or customer service experience
- Experienced GP Receptionist
Experience
- Experience of care/admin/reception or a desire to learn and gain qualification
- Able to use EMIS clinical computing system, however full training is available
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator (Gables) employer: Coventry North Primary Care Network
Contact Detail:
Coventry North Primary Care Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator (Gables)
✨Tip Number 1
Get to know the practice before your interview! Research their values, services, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role, especially in handling patient enquiries and administrative tasks.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A tidy appearance reflects your attention to detail, which is crucial for a receptionist/administrator role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Receptionist/Administrator (Gables)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Receptionist/Administrator. We want to see how you can bring value to our team at Gables!
Show Off Your Communication Skills: Since you'll be dealing with patient enquiries, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can handle both face-to-face and electronic interactions.
Highlight Relevant Experience: If you've got experience in admin or customer service, make it shine! We love seeing how your past roles have prepared you for this position, so don’t hold back on sharing those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Coventry North Primary Care Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service and administrative skills. Think about scenarios where you've dealt with difficult situations or provided excellent service. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
As a Receptionist/Administrator, strong communication is key. During the interview, highlight your ability to interact courteously with patients and team members. You might even want to share examples of how you've effectively communicated in previous roles, whether face-to-face or over the phone.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.