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- Tasks: Manage reception and admin duties while providing excellent service to patients.
- Company: Join a supportive healthcare practice focused on patient care.
- Benefits: Flexible hours, training opportunities, and a friendly work environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSE English & Maths, customer service skills, and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
This role is a minimum of 16 hours including shifts that cover Wednesday PM & all day Friday. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will include:
- Dealing with telephone, face to face and electronic enquiries
- Booking and/or amending patient appointments and home visits
- Contacting patients to provide information from the clinical team
- Assisting patients to access our services and those available in the wider community
Responsibilities
- Reception Duties
- Receiving patients, consulting with members of the practice team
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Registering new patients, checking all details for accuracy and entering on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- General Administration
- Processing and distributing paper correspondence received into practice
- Processing outgoing mail taking to post office and logging in post book
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Covering sickness/annual leave and working reasonable overtime when required
- Performing any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners
- Undertaking statutory and mandatory training as required
- Word Processing Service
- Providing an efficient word processing service for GPs and health professionals as required, including the typing of letters, patient referrals, etc. in an accurate and quality manner
- Making appointments, bookings and admissions as required
- Establishing and maintaining filing and administrative systems so that written or computer information is easily accessible and secure
- Filing patient records and correspondence in patient medical records
- Receiving incoming and initiating outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- Assisting with the gathering of information regarding QOF, Audits, Enhanced service data when required
- Providing cover for members of the team during periods of sickness and annual leave
- Carrying out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
- Scanning Duties
- Scanning patient-related documents onto their medical record using read codes as agreed by the clinical team
- Adding any additional information about the source of the document
- Forwarding the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
- Ensuring incoming letters are scanned onto the patient record within a 48/72-hour timescale
- Scanning all internal paper documents onto the relevant patient record and then storing the documents in line with surgery procedures
- Appointment System Management
- Booking/editing/cancelling appointments and recalls ensuring sufficient information is recorded to retrieve medical record
- Monitoring effectiveness of the system and reporting any problems or variations required
- Dealing with home visit requests, carefully noting all details
- Medical Records Management
- Retrieving and refiling records as required, ensuring that strict alphabetical order is adhered to
- Ensuring correspondence, reports, results, etc., are filed in correct record
- Ensuring records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patients and checking names and addresses
- Consultation Room Preparations
- Clearing and re-stocking of consulting rooms as required
- Preparing consulting rooms in readiness for each consulting session
- Checking rooms at the end of each consulting session and leaving them tidy and secure
Qualifications
- GCSE English & Maths 9 - 3
- NVQ level 2 or equivalent
- Business/admin or customer service experience
- Experienced GP Receptionist
- Experience of care/admin/reception or a desire to learn and gain qualification
- Able to use EMIS clinical computing system, however full training is available
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator (Gables) in Nuneaton employer: Coventry North Primary Care Network
Contact Detail:
Coventry North Primary Care Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator (Gables) in Nuneaton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Gables. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your people skills! As a receptionist/administrator, you'll be dealing with patients all day. Be ready to share examples of how you've handled difficult situations or provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Gables.
We think you need these skills to ace Receptionist/Administrator (Gables) in Nuneaton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your relevant experience in administration and customer service, and show us how you can handle patient enquiries with a friendly touch.
Show Off Your Skills: We want to see your skills in action! Mention any experience you have with appointment systems or handling medical records. If you've used EMIS or similar systems before, let us know – it’ll give you an edge!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Coventry North Primary Care Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Receptionist, you'll be the first point of contact for patients, so strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with both face-to-face and telephone interactions.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities, so be prepared to discuss how you've managed multiple tasks in previous jobs. Think of examples where you've successfully handled administrative duties or dealt with high-pressure situations, as this will highlight your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and eager to contribute positively to the practice.