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- Tasks: Manage reception and admin duties, ensuring a smooth patient experience.
- Company: Friendly healthcare practice focused on quality service.
- Benefits: Flexible hours, supportive team, and opportunities for training.
- Other info: Full training provided; great for those looking to start a career in healthcare.
- Why this job: Join a caring environment and make a difference in patients' lives.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
This role is a minimum 16 hours including shifts that cover Wednesday PM & all day Friday. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will include:
- Dealing with telephone, face to face and electronic enquiries
- Booking and/or amending patient appointments and home visits
- Contacting patients to provide information from the clinical team
- Assisting patients to access our services and those available in the wider community
Responsibilities
- Reception Duties
- Receiving patients, consulting with members of practice team
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Register new patients, checking all details for accuracy and enter on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- General Administration
- Processing and distributing paper correspondence received into practice
- Processing outgoing mail taking to post office and logging in post book
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Covering sickness/annual leave and working reasonable overtime when required
- Performing any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners
- Undertaking statutory and mandatory training as required
- Providing an efficient word processing service for GPs and health professionals as required
- Making appointments, bookings and admissions as required
- Establishing and maintaining filing and administrative systems so that written or computer information is easily accessible and secure
- Filing patient records and correspondence in patient medical records
- Receiving incoming and initiating outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- Assisting with the gathering of information re QOF, Audits, Enhanced service data when required
- Providing cover for members of the team during periods of sickness and annual leave
- Carrying out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
- Scanning Duties
- Scanning patient-related documents onto their medical record using read codes as agreed by the clinical team
- Adding any additional information about the source of the document
- Forwarding the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
- Ensuring incoming letters are scanned onto the patient record within a 48/72-hour timescale
- Scanning all internal paper documents on to the relevant patient record and then storing the documents in line with surgery procedures
- Appointment System Management
- Booking/editing/cancelling appointments and recalls ensuring sufficient information is recorded to retrieve medical record
- Monitoring effectiveness of the system and reporting any problems or variations required
- Dealing with home visit requests, carefully noting all details
- Medical Records Management
- Retrieving and refiling records as required, ensuring that strict alphabetical order is adhered to
- Ensuring correspondence, reports, results, etc., are filed in correct record
- Ensuring records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patient and checking names and address
- Consultation Room Preparations
- Clearing and re-stocking of consulting rooms as required
- Consulting rooms prepared in readiness for each consulting session
- Rooms are checked at the end of each consulting session and left tidy and secure
Qualifications
- GCSE English & Maths 9 - 3
- NVQ level 2 or equivalent Business/admin or customer service experience
- Experienced GP Receptionist
Experience
- Experience of care/admin/reception or a desire to learn and gain qualification
- Able to use EMIS clinical computing system, however full training is available
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator (Gables) in Coventry employer: Coventry North Primary Care Network
Contact Detail:
Coventry North Primary Care Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator (Gables) in Coventry
✨Tip Number 1
Get to know the practice before your interview! Research their values, services, and any recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our skills and experiences.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. A smart outfit can boost our confidence too!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds.
We think you need these skills to ace Receptionist/Administrator (Gables) in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your relevant experience in administration and customer service, and show us how you can handle patient enquiries with a friendly approach.
Showcase Your Skills: We want to see your skills in action! Mention any experience you have with appointment systems or medical records management. If you've used EMIS or similar systems before, let us know – it’ll give you an edge!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate straightforward communication, especially in a role that involves dealing with patients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Coventry North Primary Care Network
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and team members, practice clear and courteous communication. You might want to role-play common scenarios, such as answering phone calls or dealing with patient queries. This will boost your confidence and help you convey a professional image during the interview.
✨Showcase Your Organisational Skills
Being organised is key for this position. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained accurate records. Highlighting your ability to keep things tidy and efficient will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.