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- Tasks: Support users and enhance systems for Adult Services, ensuring effective service delivery.
- Company: Coventry City Council, committed to diversity and community support.
- Benefits: Inclusive workplace, professional development, and a chance to make a real difference.
- Other info: Guaranteed Interview Scheme for diverse applicants and excellent career growth opportunities.
- Why this job: Join a dynamic team and empower adults in Coventry through innovative solutions.
- Qualifications: Strong communication skills and a passion for technology, no technical background required.
The predicted salary is between 30000 - 50000 £ per year.
Jobs and careers with Coventry City Council
Learning, Development & User Support Officer
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About the team we are recruiting to
Coventry City Council’s Adult Services have a simple vision and strategy: “Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people.”
We deliver this strategy through delivering a wide range of vital services, such as:
- Working with adults of all ages with care and support needs and their carers
- Enhancing people’s ability to live safely and independently in their home
- Enabling people to live independent and fulfilled lives by providing direct support
- Conducting Financial Assessments
- Improving performance of the wider service
The Business Systems Teams support both Adult and Children’s Services, working with internal colleagues, external partners, and external organisations. We handle user queries, application incidents and improve the performance of our wider service through system developments and process improvements.
What is the job role?
An opportunity has arisen in the Business Systems (Adults) Team. This is a fast-paced work environment that incorporates a wide variety of skills. This is an exciting time to join us as we move towards implementing a new system to enable our colleagues to meet their statutory responsibilities and deliver outstanding service to the public.
Working closely with colleagues across Adult Services, ICT and Performance Teams, you’ll have the opportunity to develop skills in systems and project management, using data analysis to inform developments.
You’ll provide expert support to the users of our main business systems, to ensure good quality and timely record-keeping and effective use of corporate financial and physical resources.
You will contribute toward the development of systems, users and processes to ensure the systems are up-to-date, relevant and supportive of the work and priorities of the service, its staff and customers. You will also need to be able to explain technical and process-related information to non-technical staff and relate these to core business processes.
You will also provide training on the business systems to staff who are new to the respective services. This role will be of pivotal importance in the training of Adult Social Care staff on the new system and developing our wider support offer.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
Are you passionate about delivering the best services for adults in Coventry and working in partnership with internal and external partners in the spirit of the One Coventry Values and Plan?
Are you confident in communicating with a range of stakeholders to explain complex information and gain an understanding of their needs?
Are you interested in and confident with technology, even if you are not from a highly technical background?
Then we want to hear from you.
We value and respect diversity and aim to recruit a workforce which reflects Coventry’s diverse communities. As a result, we strongly encourage people from all backgrounds to apply for this post. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who are neuro diverse.
The Guaranteed Interview Scheme is available for specific groups of people, including members of the Armed Forces and veterans, those currently in care or who have previously been in care, and those who consider themselves to be disabled or have a long-term health condition.
Job Details:
- Frequency: Annual
- Job Reference: coventrycc/TP/183/11626
- Contract Type: Full Time Permanent
- Closing Date: 26 October, 2025
- Job Category: Adult Social Care
- Business Unit: Adult Services
- Location: One Friargate, Coventry, United Kingdom (Incl. Northern Ireland)
Please note: we reserve the right to close this advertisement early if we feel we have sufficient applicants to shortlist for interview. As such, we encourage you to apply promptly.
If you would like to discuss this opportunity further, please call Barry Keegan on 024 7697 1859
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Learning, Development & User Support Officer employer: Coventry City
Contact Detail:
Coventry City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning, Development & User Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Coventry City Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by researching the One Coventry Values. Think of examples from your past that demonstrate how you embody these values, especially around diversity and inclusion.
✨Tip Number 3
Practice your communication skills! Since the role involves explaining complex information, try explaining a technical concept to a friend or family member who isn’t in your field. This will help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Coventry City Council.
We think you need these skills to ace Learning, Development & User Support Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting adults in Coventry shine through. We want to see how your values align with our One Coventry Values, so don’t hold back on sharing your motivation!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how you can contribute to our team, so be specific about your past roles and achievements.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to explaining complex information. Use simple language to demonstrate your ability to communicate effectively with diverse stakeholders.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at Coventry City
✨Understand the Values
Before your interview, take some time to really understand Coventry City Council's One Coventry Values. Think about how your own values align with theirs, especially around diversity and inclusion. Be ready to share examples of how you've embodied these values in your previous roles.
✨Showcase Your Communication Skills
As a Learning, Development & User Support Officer, you'll need to explain complex information clearly. Prepare to demonstrate your communication skills during the interview by discussing past experiences where you successfully conveyed technical information to non-technical audiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations related to user support and training. Think of examples from your past work where you had to troubleshoot issues or train others on new systems.
✨Highlight Your Tech Savvy
Even if you're not from a highly technical background, show your enthusiasm for technology. Discuss any relevant experience you have with business systems or data analysis, and express your willingness to learn and adapt to new tools that will help improve service delivery.