At a Glance
- Tasks: Provide world-class customer service and assist fans with their purchases.
- Company: Join the exciting Coventry City Football Club team at the Coventry Building Society Arena.
- Benefits: Be part of matchday excitement and enjoy unique football experiences.
- Other info: Opportunities for personal growth and development in a close-knit team.
- Why this job: Create unforgettable memories for fans while working in a supportive team environment.
- Qualifications: Previous retail experience is a plus, but enthusiasm and commitment are key.
The predicted salary is between 12 - 15 £ per hour.
Contract: Casual/hourly
Place of work: Coventry City Football Club store at the Coventry Building Society Arena
Hours of work: Early, morning, afternoon and evening shifts will be available on both matchday and non-matchdays.
After a season that saw the club return to the Premier League after 25 years and record-breaking attendance, there has never been a more exciting time for Coventry City Football Club and the city and fans it represents. Every role will play a part in the club’s continued success, and as a Retail Assistant you will be at the forefront of making sure we provide world class customer service to our fans. From helping parents pick out their child’s first ever kit to manning the tills on a matchday, you will play an important role in creating unforgettable memories at the Coventry Building Society Arena.
Previous retail experience is desired, but The Club will review applications from anyone who is driven, organised and committed.
Core Responsibilities Include:
- Customer Service: Being on the shop floor and willing to help customers with their queries
- Till Operations: Processing transactions in an efficient and personable way
- Stock management: Helping to keep the back of house area organised so we can operate efficiently
- Store replenishment: Being proactive with restocking the shelves, especially on our busier days
- Shirt printing (not an absolute requirement): Turning an item of clothing into something truly personal to that fan
- Setting up of pop-up units: Making sure we are visible around the ground on a matchday
Who We Are Looking For:
- You work well in teams, and understand that collaborative working makes operations easier
- You are driven by results, and enjoy doing a job well and to completion
- You would be proud to work for the club at this exciting time in our shared history
What You Can Expect From Us:
At Coventry City Football Club, we know that success on the pitch comes from creating the right culture off it. That’s why we put people first. When you join us, you’ll become part of a supportive and close-knit team where collaboration and camaraderie are at the heart of everything we do. As part of the Sky Blue Army, you’ll also benefit from access to unique experiences that only football can provide, from being part of matchday excitement to contributing to creating moments that fans will remember. We’re committed to investing in your growth too, offering development opportunities to help you thrive in your role and shape your career with us. At CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.
Safeguarding: We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.
Equality, Diversity
Fan Gear Retail Assistant — Matchday & Everyday Shifts employer: Coventry City Football Club
Coventry City Football Club is an exceptional employer that prioritises its people, fostering a supportive and collaborative work culture. As a Retail Assistant, you will not only engage with passionate fans but also enjoy unique experiences on matchdays while benefiting from opportunities for personal and professional growth. Join us in creating unforgettable memories for our community and be part of a team that feels like family during this exciting time in our club's history.
Contact Details:
Coventry City Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fan Gear Retail Assistant — Matchday & Everyday Shifts
✨Tip Number 1
Get to know the Coventry City Football Club vibe! Spend some time at the store or around the arena on matchdays. This will help you understand the atmosphere and what fans love, making it easier for you to connect with them during your shifts.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on being friendly and helpful. Remember, every interaction is a chance to create unforgettable memories for fans, so make it count!
✨Tip Number 3
Show off your teamwork skills! Think about how you can contribute to a positive team environment. Whether it's helping a colleague or sharing ideas, being a team player will make you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any exciting roles that pop up!
We think you need these skills to ace Fan Gear Retail Assistant — Matchday & Everyday Shifts
Some tips for your application 🫡
Show Your Passion for Football:When writing your application, let your love for football shine through! Mention any experiences you have with the sport or how being part of the Coventry City community excites you. We want to see that you're not just looking for a job, but that you genuinely care about the club and its fans.
Highlight Your Customer Service Skills:As a Retail Assistant, you'll be on the front line helping our fans. Make sure to showcase any previous customer service experience you have. If you've gone above and beyond for customers in the past, share those stories! We value a friendly and approachable attitude.
Be Organised and Detail-Oriented:We need someone who can keep things running smoothly, especially on busy matchdays. In your application, mention any experiences where you’ve had to manage stock or keep things organised. Show us that you can handle the hustle and bustle of a retail environment!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get to know you better. Plus, it shows that you’re serious about joining our team at Coventry City Football Club.
How to prepare for a job interview at Coventry City Football Club
✨Know Your Club
Before the interview, do your homework on Coventry City Football Club. Familiarise yourself with the club's history, recent achievements, and its values. This will show your passion for the role and help you connect with the interviewers.
✨Customer Service Focus
Since this role is all about providing world-class customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to excellent service.
✨Team Player Mindset
Emphasise your ability to work well in a team. Prepare to discuss how you've collaborated with others in previous roles, especially in busy environments. Highlighting your teamwork skills will resonate well with the club's focus on collaboration.
✨Be Proactive and Organised
Show that you're driven and organised by discussing how you manage tasks efficiently. Whether it's stock management or till operations, be ready to explain how you prioritise your work and ensure everything runs smoothly, especially on matchdays.
