Retail Assistant in Coventry

Contract: Casual/hourly

Place of work: Coventry City Football Club store at the Coventry Building Society Arena

Hours of work: Early, morning, afternoon and evening shifts will be available on both matchday and non-matchdays.

After a season that saw the club return to the Premier League after 25 years and record-breaking attendance, there has never been a more exciting time for Coventry City Football Club and the city and fans it represents. Every role will play a part in the club’s continued success, and as a Retail Assistant you will be at the forefront of making sure we provide world class customer service to our fans. From helping parents pick out their child’s first ever kit to manning the tills on a matchday, you will play an important role in creating unforgettable memories at the Coventry Building Society Arena.

Previous retail experience is desired, but The Club will review applications from anyone who is driven, organised and committed.

Core responsibilities include:

• Customer Service: Being on the shop floor and willing to help customers with their queries
• Till Operations: Processing transactions in an efficient and personable way
• Stock management: Helping to keep the back of house area organised so we can operate efficiently
• Store replenishment: Being proactive with restocking the shelves, especially on our busier days
• Shirt printing (not an absolute requirement): Turning an item of clothing into something truly personal to that fan
• Setting up of pop-up units: Making sure we are visible around the ground on a matchday

Who we are looking for:

• You work well in teams, and understand that collaborative working makes operations easier
• You are driven by results, and enjoy doing a job well and to completion
• You would be proud to work for the club at this exciting time in our shared history

What you can expect from us:

At Coventry City Football Club, we know that success on the pitch comes from creating the right culture off it. That’s why we put people first. When you join us, you’ll become part of a supportive and close-knit team where collaboration and camaraderie are at the heart of everything we do. As part of the Sky Blue Army, you’ll also benefit from access to unique experiences that only football can provide, from being part of matchday excitement to contributing to creating moments that fans will remember. We’re committed to investing in your growth too, offering development opportunities to help you thrive in your role and shape your career with us. At CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.

Safeguarding:

We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.

Equality, Diversity & Inclusion:

Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.