At a Glance
- Tasks: Provide world-class customer service and assist fans with their purchases.
- Company: Join the exciting team at Coventry City Football Club.
- Benefits: Unique football experiences, supportive team culture, and growth opportunities.
- Other info: Enjoy flexible shifts on matchdays and non-matchdays in a vibrant environment.
- Why this job: Be part of a thrilling time in football history and create unforgettable fan memories.
- Qualifications: Retail experience is a plus, but enthusiasm and teamwork are key.
The predicted salary is between 12 - 15 £ per hour.
Contract: Casual/hourly
Place of work: Coventry City Football Club store at the Coventry Building Society Arena
Hours of work: Early, morning, afternoon and evening shifts will be available on both matchday and non-matchdays.
After a season that saw the club return to the Premier League after 25 years and record-breaking attendance, there has never been a more exciting time for Coventry City Football Club and the city and fans it represents. Every role will play a part in the club’s continued success, and as a Retail Assistant you will be at the forefront of making sure we provide world class customer service to our fans. From helping parents pick out their child’s first ever kit to manning the tills on a matchday, you will play an important role in creating unforgettable memories at the Coventry Building Society Arena.
Previous retail experience is desired, but The Club will review applications from anyone who is driven, organised and committed.
Core Responsibilities Include:
- Customer Service: Being on the shop floor and willing to help customers with their queries
- Till Operations: Processing transactions in an efficient and personable way
- Stock management: Helping to keep the back of house area organised so we can operate efficiently
- Store replenishment: Being proactive with restocking the shelves, especially on our busier days
- Shirt printing (not an absolute requirement): Turning an item of clothing into something truly personal to that fan
- Setting up of pop-up units: Making sure we are visible around the ground on a matchday
Who We Are Looking For:
- You work well in teams, and understand that collaborative working makes operations easier
- You are driven by results, and enjoy doing a job well and to completion
- You would be proud to work for the club at this exciting time in our shared history
What You Can Expect From Us:
At Coventry City Football Club, we know that success on the pitch comes from creating the right culture off it. That’s why we put people first. When you join us, you’ll become part of a supportive and close-knit team where collaboration and camaraderie are at the heart of everything we do. As part of the Sky Blue Army, you’ll also benefit from access to unique experiences that only football can provide, from being part of matchday excitement to contributing to creating moments that fans will remember. We’re committed to investing in your growth too, offering development opportunities to help you thrive in your role and shape your career with us. At CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.
Safeguarding: We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.
Equality, Diversity & Inclusion: Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.
Fan Gear Retail Assistant — Matchday & Everyday Shifts in Coventry employer: Coventry City Football Club
Coventry City Football Club is an exceptional employer, offering a vibrant work culture where teamwork and camaraderie thrive. As a Retail Assistant, you will not only engage with passionate fans but also enjoy unique experiences on matchdays, all while benefiting from opportunities for personal and professional growth within a supportive environment. Join us at this exciting time in our history and be part of a team that values pride, purpose, and community.
Contact Details:
Coventry City Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fan Gear Retail Assistant — Matchday & Everyday Shifts in Coventry
✨Tip Number 1
Get to know the Coventry City Football Club inside out! Familiarise yourself with the club's history, values, and recent achievements. This will not only help you stand out in interviews but also show your genuine passion for being part of the Sky Blue Army.
✨Tip Number 2
Network like a pro! Connect with current employees or fans on social media platforms. Engaging with the community can give you insider tips and might even lead to a referral, which is always a bonus when applying for roles.
✨Tip Number 3
Show off your customer service skills during any interactions. Whether it's a casual chat or an interview, demonstrate how you can create memorable experiences for fans. Remember, it’s all about making those connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at this exciting time for the club.
We think you need these skills to ace Fan Gear Retail Assistant — Matchday & Everyday Shifts in Coventry
Some tips for your application 🫡
Show Your Passion for Football:When you're writing your application, let your love for football shine through! Mention any experiences you've had with the sport or how being part of the Coventry City family excites you. We want to see that you're not just looking for a job, but that you genuinely care about our club and its fans.
Highlight Your Customer Service Skills:As a Retail Assistant, you'll be on the front line helping our fans. Make sure to showcase any previous customer service experience you have. Talk about how you’ve gone above and beyond to help customers in the past – we love hearing those stories!
Be Organised and Detail-Oriented:We’re all about efficiency at Coventry City FC, so it’s important to show us that you can keep things organised. In your application, mention any times you've successfully managed stock or kept a workspace tidy. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Coventry City Football Club
✨Know Your Club
Before the interview, do some homework on Coventry City Football Club. Familiarise yourself with the club's history, recent achievements, and its values. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Retail Assistant, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlighting these moments will demonstrate your ability to create memorable experiences for fans.
✨Be Ready for Teamwork Questions
Since teamwork is essential in this role, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a team environment and how you handle challenges when working with colleagues.
✨Dress the Part
On the day of the interview, dress smartly but comfortably. Consider wearing something that reflects the club's colours or merchandise. This shows your enthusiasm for the role and helps you fit in with the club's culture right from the start.
