Executive Hospitality Host in Coventry

Coventry City Football Club is an ambitious, forward-thinking Club with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive Club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey. At Coventry City, you won’t just be working for a football club, you’ll be part of a movement. And at CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.

The Role

Matchday Executive Host is a customer-facing hospitality professional who will look after VIP and corporate guests at the Coventry Building Society Arena on matchdays. The role focuses on delivering a premium guest experience before, during, and after the match.

Report to – Head of Hospitality and Hospitality Manager

Typical responsibilities include:

• Welcoming guests on arrival with a professional, friendly manner.
• Checking tickets or hospitality credentials before guests enter executive lounges or boxes.
• Escorting guests to their seats or hospitality areas.
• Answering questions and resolving customer requests.
• Coordinating with catering, security, and commercial teams to ensure smooth service.
• Keeping hospitality lounges clean, organised, and ready for guests.
• Assisting with corporate events and non-matchday functions when required.

Skills the Club are looking for:

• Excellent customer service and communication.
• Professional appearance and confidence.
• Ability to remain calm under pressure.
• Teamwork and problem-solving skills.
• Flexibility to work evenings, weekends, and matchdays.

Experience required in:

• Sports hospitality
• Event management
• Customer service
• Networking with sponsors and corporate clients

The Club typically value previous hospitality, retail, hotel, or customer service experience. We recruit enthusiastic candidates with strong people skills and provide training.

Safeguarding

We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.

Equality, Diversity & Inclusion

Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability. Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch.