At a Glance
- Tasks: Welcome and assist VIP guests, ensuring a premium matchday experience.
- Company: Join Coventry City FC, a forward-thinking club with a proud heritage.
- Benefits: Be part of a supportive team in a high-performance sporting environment.
- Other info: Flexible hours, including evenings and weekends, with training provided.
- Why this job: Make an impact in sports hospitality while building connections and skills.
- Qualifications: Strong customer service skills and a professional appearance are essential.
The predicted salary is between 25000 - 30000 £ per year.
Coventry City Football Club is an ambitious, forward-thinking Club with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive Club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey. At Coventry City, you won’t just be working for a football club, you’ll be part of a movement. And at CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.
The Role
Matchday Executive Host is a customer-facing hospitality professional who will look after VIP and corporate guests at the Coventry Building Society Arena on matchdays. The role focuses on delivering a premium guest experience before, during, and after the match.
Report to – Head of Hospitality and Hospitality Manager
Typical responsibilities include:
- Welcoming guests on arrival with a professional, friendly manner.
- Checking tickets or hospitality credentials before guests enter executive lounges or boxes.
- Escorting guests to their seats or hospitality areas.
- Answering questions and resolving customer requests.
- Coordinating with catering, security, and commercial teams to ensure smooth service.
- Keeping hospitality lounges clean, organised, and ready for guests.
- Assisting with corporate events and non-matchday functions when required.
Skills the Club are looking for:
- Excellent customer service and communication.
- Professional appearance and confidence.
- Ability to remain calm under pressure.
- Teamwork and problem-solving skills.
- Flexibility to work evenings, weekends, and matchdays.
Experience required in:
- Sports hospitality
- Event management
- Customer service
- Networking with sponsors and corporate clients
The Club typically value previous hospitality, retail, hotel, or customer service experience. We recruit enthusiastic candidates with strong people skills and provide training.
Safeguarding
We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.
Equality, Diversity & Inclusion
Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability. Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch.
Executive Hospitality Host in Coventry employer: Coventry City Football Club
Coventry City Football Club is an excellent employer, offering a vibrant work culture where teamwork and community spirit thrive. As a Matchday Steward, you'll not only receive comprehensive training but also enjoy the unique opportunity to engage with passionate supporters in a dynamic arena setting, fostering both personal and professional growth while contributing to memorable matchday experiences.
Contact Details:
Coventry City Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Hospitality Host in Coventry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Coventry City Football Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Coventry City Football Club
Don't be shy about reaching out to Coventry City Football Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Hospitality Host in Coventry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Coventry City Football Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Coventry City Football Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
