At a Glance
- Tasks: Welcome and assist supporters, ensuring a memorable matchday experience.
- Company: Join Coventry City FC, a progressive club with a proud heritage.
- Benefits: Flexible casual role with opportunities to engage in a vibrant community.
- Other info: Embrace diversity and be part of a supportive team shaping the future.
- Why this job: Be the friendly face of the club and make a real impact on fans' experiences.
- Qualifications: Excellent communication skills and a passion for football culture.
The predicted salary is between 12 - 15 £ per hour.
Coventry City Football Club is an ambitious, forward-thinking organisation with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey. At Coventry City, you won’t just be working for a football club, you’ll be part of a movement.
As an MSLO, you'll be the friendly face of the Club, helping supporters with enquiries, gathering feedback and ensuring every fan enjoys a safe, welcoming and memorable matchday experience. Acting as a key link between Coventry City and its supporters, you'll work closely with fan groups, home and away supporters, and internal teams to help resolve issues and improve engagement.
- Welcome and assist supporters on matchdays.
- Respond to fan enquiries, concerns and feedback.
- Engage with supporter groups and visiting fans.
- Escalate and help resolve supporter issues.
- Promote the Club's values in a positive and professional manner.
- Help create an inclusive, enjoyable and safe environment for all supporters.
What we're looking for:
- Excellent communication and customer service skills.
- A friendly, approachable and confident manner.
- Ability to remain calm and professional in challenging situations.
- Strong teamwork and problem-solving skills.
- A proactive, can-do attitude.
- Knowledge of football and supporter culture is desirable.
- Commitment to safeguarding, equality and inclusion.
Requirements:
- Must be aged 18 or over.
- Previous customer service experience preferred.
- Available to work evenings, weekends and home matchdays.
- Must be eligible to live and work in the UK.
We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.
Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.
This work is offered on a casual basis, there is no obligation for CCFC to offer work nor is there an obligation for you to accept offers of work. Please note: this is not a full time permanent position.
Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch.
Casual Matchday Supporter Liaison Officer (MSLO) in Coventry employer: Coventry City Football Club
Coventry City Football Club is an excellent employer, offering a vibrant work culture where teamwork and community spirit thrive. As a Matchday Steward, you'll not only receive comprehensive training but also enjoy the unique opportunity to engage with passionate supporters in a dynamic arena setting, fostering both personal and professional growth while contributing to memorable matchday experiences.
Contact Details:
Coventry City Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Supporter Liaison Officer (MSLO) in Coventry
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Coventry City Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Coventry City Football Club and let us see your personality shine through!
We think you need these skills to ace Casual Matchday Supporter Liaison Officer (MSLO) in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Coventry City Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Coventry City Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Coventry City Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Coventry City Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Coventry City Football Club will surely appreciate.
