Support Assistant

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias. We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this. In a simple sense all our work, at whatever level should continue to support the strategy of: \”Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people\”.

Job Role

We are currently looking for warm, positive, and dedicated individuals to work in our Adult Social Care Services team, providing person‑centred support to adults with a variety of complex needs within Housing with Care. You will promote independence and personalised approaches in a safe, respectful, and dignified manner; giving people choice and control over the services they are using and ensuring the best possible outcomes for individuals. Working alongside our dedicated team you will provide personal, practical, emotional, and social support to individuals, enabling them to have a great quality of life as important and valued members of the local community.

Responsibilities

• Provide hands‑on, person‑centred support to adults with complex needs.
• Promote independence and personalised approaches in a safe, respectful, and dignified manner.
• Provide personal, practical, emotional, and social support to enable a great quality of life.
• Work physically fit, flexible, patient and non‑judgmental, demonstrating excellent communication skills and the ability to adapt to the changing needs of Service Users.
• Support individuals to achieve the best possible outcomes, working with management to ensure all Service User needs are met.
• Use own initiative and respond flexibly to the needs of Service Users, promoting dignity, respect, and choice at all times.

Qualifications

• Ideally, you will either have a Diploma 2 or equivalent (NVQ 3 in Social Care).
• Have a good knowledge of safeguarding policies and procedures.
• Be able to work with management to ensure that all Service Users\’ needs are being met to support their individual outcomes.
• Be able to use own initiative and respond flexibly to the needs of Service Users.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting‑edge, challenging, youthful, vibrant and diverse. At Coventry, we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

We have permanent, temporary and relief posts. These posts are day posts that have fixed hours/shifts. You will need to work early, late, and alternate weekends based on a rota. You will be required to work between the hours of 7.00 am and 10.00 pm.

Inclusion & Benefits

We will provide a fantastic rewards and benefits package — to find out more please visit https://www.coventry.gov.uk/council-vacancies.

Guaranteed Interview Scheme — As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long‑term health condition