Service Development Officer - Family Group Conference and Lifelong Links team

Overview

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias.

At Coventry City Council, we are embarking on a journey to create a brighter future for Coventry\’s children. As a \’Good\’ Local Authority, we deliver excellence for children and families, with a vision to place children and families at the centre of our practice. Be part of our team and help create a nurturing environment where every child\’s potential can flourish.

We are committed to One Coventry values and ensuring our communities are represented across our workforce. We welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to promote equity and respect in everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Coventry City Council is seeking a dynamic and organised Coordinator to support the delivery of our Family Group Conference (FGC) and Lifelong Links (LL) services—helping families build stronger support networks and brighter futures.

Key responsibilities (highlights):

• Coordinate and champion high-quality FGC and LL services across Coventry.
• Promote inclusive practice that reflects the diverse needs of our community.
• Support the team in identifying and reporting outcomes for children, young people, and families.
• Use data systems to map activity, forecast trends, and inform service planning.
• Maintain accurate documentation and liaise with staff to ensure deadlines are met.
• Organise and minute meetings, update project plans, and track referrals.
• Submit monthly returns to regulatory bodies and funders.
• Lead on developing processes and systems to improve service delivery and performance reporting.
• Conduct research, benchmarking, and financial analysis to support strategic goals.

Requirements and terms

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and appointment is conditional upon a satisfactory DBS check.

Who are we looking for?

We are looking for an enthusiastic team member who can use data and information sources to promote and develop the offer of Family Group Conference and Lifelong Links for children and families living in Coventry. For an informal discussion or further information about the role, please contact Donna Ranchhod at 02476 976912.

If you need help or support to complete your application, please visit our accessibility page for assistance. Guaranteed Interview Scheme: we offer guaranteed interviews for specific groups of people who meet the minimum requirements for the role and identify with one of the following criteria:

• Members of the Armed Forces and veterans
• Those currently in care or who have previously been in care
• People who consider themselves disabled or have a long-term health condition

For full details on the application process, please read the attached Coventry City Council Application Process document on our jobs page. If there is any evidence of a candidate using AI to complete their application, the Council may reject the application unless a reasonable justification is provided. Interview date: 8 October 2025 (TBC).

About Coventry

Coventry has a proud, innovative and creative spirit with a history of communities coming together to tackle problems and drive real social change. We are cutting-edge, challenging, youthful, vibrant and diverse.

We are committed to excellence and, with around 5,100 staff from diverse backgrounds, aim to recruit and develop talented people who focus on customers, take responsibility, work together and find better ways of doing things. If you join us, you will have access to a rewards and benefits package. For more information, please visit https://www.coventry.gov.uk/council-vacancies.