At a Glance
- Tasks: Supervise library services, assist visitors, and lead engaging events.
- Company: Join a welcoming library team dedicated to community service.
- Benefits: Part-time hours with a rewarding benefits package.
- Other info: Inclusive workplace that values diversity and equity.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Strong customer service skills and experience in team management.
The predicted salary is between 20000 - 25000 € per year.
About the Role
Senior Library Assistant at Willenhall Library, supervising front‑line library service. The role involves day‑to‑day responsibility alongside other supervisors for the library building and managing library staff under the direction and supervision of the Library Manager.
Key Responsibilities
- Serve as first point of contact for library visitors.
- Help visitors use IT and answer questions on a wide variety of subjects.
- Lead events and activities, such as rhyme times.
- Move books around the library.
- Create and promote book displays.
- Deal with complaints and incidents in the library.
- Manage staff and support health and safety.
Working Hours
Part‑time, 18.5 hours per week. Mondays 9.45am‑1.45pm, Tuesdays 9.45am‑3.00pm, Thursdays 9.45am‑7.00pm (includes paid lunch break). Wednesdays, Fridays, Saturdays and Sundays are non‑working days.
Qualifications
- Excellent customer service and communication skills.
- Experience managing, training and motivating teams.
- IT literacy and ability to promote library services.
- Awareness of health and safety responsibilities.
- Right to work in the United Kingdom. Sponsorship not offered.
EEO Statement
We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents. Equity and respect remain at the heart of everything we do.
Benefits
We offer a rewards and benefits package.
Senior library and information assistant employer: Coventry City Council
At Willenhall Library, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Senior Library Assistant, you will not only play a vital role in enhancing the library experience for our community but also benefit from flexible part-time hours that promote a healthy work-life balance. With opportunities for professional development and a commitment to diversity, we are dedicated to empowering our staff to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior library and information assistant
✨Tip Number 1
Get to know the library and its community! Before your interview, visit Willenhall Library, chat with staff and patrons, and understand what makes it tick. This will help you connect during your conversation and show that you're genuinely interested.
✨Tip Number 2
Brush up on your customer service skills! Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. We want to hear how you can bring that magic to the library!
✨Tip Number 3
Show off your team management experience! Be ready to discuss how you've motivated and trained teams in the past. We love candidates who can inspire others and create a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in our community.
We think you need these skills to ace Senior library and information assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you’ve made a difference for library visitors in the past!
Team Management Experience is Key:If you've got experience managing, training, or motivating teams, shout about it! We’re looking for someone who can lead and inspire others, so share those stories.
Be IT Savvy:Don’t forget to mention your IT literacy! We need someone who can help visitors with tech and promote our library services effectively, so let us know how you’ve done this before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to get your application and for you to stay updated on your status!
How to prepare for a job interview at Coventry City Council
✨Know Your Library Inside Out
Before the interview, make sure you’re familiar with the library's services, events, and community role. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you helped someone or resolved a complaint, as this is crucial for the role.
✨Demonstrate Team Leadership Experience
Be ready to discuss your experience in managing and motivating teams. Share stories that highlight your leadership style and how you’ve successfully trained staff or led events.
✨Health and Safety Awareness
Brush up on health and safety regulations relevant to libraries. Be prepared to discuss how you would ensure a safe environment for both staff and visitors, as this is a key responsibility of the role.
