Coventry City Council is seeking a SEND Customer Experience and Improvement Officer to ensure families and young people have a positive, coordinated experience when raising concerns about SEND services.
You will be the central point of contact for SEND complaints, coordinating investigations with schools, health partners and other agencies, and guiding responses within service timescales. This role focuses on improving customer journeys and reflecting feedback in service development.
#J-18808-Ljbffr
SEND Experience & Improvement Officer employer: Coventry City Council
Coventry City Council is an exceptional employer, offering a supportive and inclusive work environment where social workers are valued and empowered to make a real difference in the lives of children and families. With competitive salaries, flexible working options, and a strong commitment to professional development, employees can thrive in their careers while enjoying generous leave and wellbeing support. Join us in our Outstanding Children’s Service and be part of a dedicated team that prioritises the welfare of both its workforce and the community.
