At a Glance
- Tasks: Lead and inspire a customer-first culture while coaching team members to excel.
- Company: Join a forward-thinking organisation dedicated to improving customer service.
- Benefits: Full-time permanent role with opportunities for personal and professional growth.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer service and drive positive change.
- Qualifications: Exceptional communication skills and a passion for coaching and development.
The predicted salary is between 30000 - 40000 £ per year.
Job Reference: coventrycc/TP/122281/12943
Number of Positions: 1
Contract Type: Full Time Permanent
Working Hours: 37
Location: One Friargate, 6th Floor
Closing Date: 03/07/2026
Job Category: Customer Service
Organisation: CCC-Corporate
Service Area: Education & Skills
Our Values
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
Customer Service Coach – Make a Real Difference! We are looking for an enthusiastic and inspiring Customer Service Coach to join our Improvement and Development team on a full‑time basis. This is a fantastic opportunity to shape the future of customer service within our organisation and ensure that every interaction leaves a positive impact.
Why This Role?
- Lead and Inspire – Promote a customer‑first culture and empower individuals to excel.
- Make a Difference – Help drive continuous improvement and innovation in customer service.
- Support & Coach – Work closely with team members, offering guidance and training to elevate standards.
- Collaborate for Success – Partner with leaders to enhance performance, deliver quality monitoring, and drive positive change.
What We’re Looking For:
- Exceptional communication skills – you connect and build strong relationships.
- A coaching mindset – you’re passionate about nurturing talent and guiding improvement.
- An ability to analyse performance and develop action plans that lead to tangible results.
- A commitment to fostering a positive, customer‑focused culture across all areas of service.
Who are we looking for?
- Care about delivering an excellent service to every internal and external customer.
- Excellent communication skills, confident in face to face, telephone and written activity.
- Ability to support a diverse customer base.
- Ability to deliver in a fast‑paced environment.
- Ability to respond to change positively.
- To be flexible to the needs of the service.
- An understanding of the range of services provided by the council.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long‑term health condition
Customer Services Coach in Royal Leamington Spa employer: Coventry City Council
At Coventry City Council, we pride ourselves on being an excellent employer that values openness, fairness, and continuous improvement. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth while making a meaningful impact in the community. Located at One Friargate, our team is dedicated to nurturing talent and empowering individuals to excel in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coach in Royal Leamington Spa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coventry City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coventry City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coventry City Council:Your cover letter is your chance to shine! Tell us why you want to work at Coventry City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coventry City Council!
How to prepare for a job interview at Coventry City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
