At a Glance
- Tasks: Help families find temporary accommodation and support them through housing challenges.
- Company: Join a vibrant team at Coventry City Council, committed to inclusivity.
- Benefits: Full-time permanent role with opportunities for personal growth and development.
- Other info: Flexible working environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives by tackling homelessness.
- Qualifications: Strong communication, negotiation skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Number of Positions: 1
Contract Type: Full Time Permanent
Working Hours: 37
Location: One Friargate, Coventry
Closing Date: 28/06/2026
Job Category: Housing
Organisation: CCC-Corporate Service Area: Adult Services
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
We are recruiting an Accommodation Officer to join our already inclusive and vibrant team. Customers are responsible for the cost of the accommodation and all utilities while in the property. Customers can request storage for personal belongings but there is a charge they will need to pay. You will join the team at an exciting time for the housing and homeless service.
The Role
- Placements of households into temporary accommodation in line with the legislation, to move households out of or between temporary accommodation to ensure the best use of stock.
- Act as an intermediary between landlord and household if disputes arise to try and reach a settlement to support, so the temporary accommodation is not lost.
- Dealing with the financial aspects by making sure all Housing Benefit is in payment or if not entitled to Housing Benefit a licence Fee is issued and paid.
- Working with clients to reduce both current and former debt.
- Identify where occupiers require additional support so they can move to permanent accommodation to end the duty.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
- A positive attitude towards helping people to overcome Homelessness.
- Strong negotiating skills, advocacy skills, numerous skills and IT skills.
- Resilience and determination to achieve the right outcomes for Homeless people/families.
- To be highly motivated with a strong drive and ambition to achieve results.
- Willingness to learn about the relevant legislation for Housing and Homelessness.
- You will be able to use your initiative, be forward-thinking and solutions-led due to this being a reactive role.
- Ability to work under pressure.
- Flexible and resilient.
- Experience in working with Housing benefit and Income recovery.
- The ability to travel around the city.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accommodation Officer in Royal Leamington Spa employer: Coventry City Council
As an Accommodation Officer at Coventry City Council, you will be part of a dynamic and inclusive team dedicated to making a real difference in the lives of our residents. Our commitment to diversity and employee development ensures a supportive work culture where your contributions are valued, and opportunities for growth are abundant. Located in the heart of Coventry, we offer a collaborative environment that embraces innovation and empowers you to excel in your role while serving the community.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Officer in Royal Leamington Spa
✨Tip Number 1
Get to know the company culture! Before your interview, check out Coventry City Council's values and think about how you can align your experiences with their mission. This shows you're not just interested in the job, but also in being part of their community.
✨Tip Number 2
Practice your negotiation skills! As an Accommodation Officer, you'll need to advocate for clients and resolve disputes. Role-play scenarios with a friend or family member to build your confidence and prepare for those tricky conversations.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've overcome challenges in past roles. Employers love to see determination and problem-solving skills, especially in a reactive role like this one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Coventry City Council.
We think you need these skills to ace Accommodation Officer in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in the lives of those facing homelessness.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Use examples that demonstrate your strong negotiating skills and resilience, as these are key for the Accommodation Officer role.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Coventry City Council
✨Know Your Legislation
Familiarise yourself with the relevant housing and homelessness legislation. This will not only show your commitment to the role but also help you answer questions confidently and demonstrate your understanding of the legal framework you'll be working within.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated or mediated disputes. Highlighting your strong advocacy skills will resonate well, especially since the role involves acting as an intermediary between landlords and households.
✨Demonstrate Resilience and Flexibility
Be ready to discuss situations where you've had to adapt quickly or overcome challenges. The role requires resilience and a proactive approach, so sharing specific examples will illustrate your ability to thrive under pressure.
✨Emphasise Your Commitment to Inclusion
Since the organisation values diversity and inclusion, express your passion for helping diverse communities. Share any relevant experiences that showcase your dedication to making a positive impact on people's lives, particularly those facing homelessness.
