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- Tasks: As a Revenues Officer, you'll handle customer interactions and update accounts.
- Company: Join Coventry's diverse team dedicated to collecting £340 million for vital community services.
- Benefits: Enjoy comprehensive training, a supportive environment, and a chance to make a real impact.
- Why this job: Be part of an inclusive culture that values diversity and empowers you to grow.
- Qualifications: No prior experience needed; just bring your customer service skills and a positive attitude.
- Other info: Guaranteed Interview Scheme available for veterans and individuals with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £200 million of Council revenue. This is a fast-paced team with tight deadlines and targets to meet each week.
Responsibilities
- You will be responsible for dealing with the recovery of a wide range of invoices covering a wide range of services provided by the City Council.
- You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
- You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.
- You will work to procedures and policies designed for the team.
- Someone who can prioritise and organise a workload, work under pressure and manage priorities with minimum supervision using their initiative.
- You will have excellent customer service, communication and negotiation skills, face-to-face and over the phone.
- Any experience you have had with dealing with debt
- You will need to be target-driven and capable of managing your workload and conflicting priorities.
- You will have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
- Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\\\’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
About the team and values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
About the team we are recruiting to: We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children. Our team is uniquely placed within the council as we interact with every one of Coventry\\\’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances – our team challenge those who can pay and don\\\’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can\\\’t pay and help some of our most vulnerable residents find a way out of debt.
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\\\’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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Revenues Officer employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Familiarise yourself with the specific services provided by the Revenues Service in Coventry. Understanding how council tax, business rates, and other revenue streams work will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role involves interacting with a diverse range of customers, showcasing your ability to communicate effectively and empathetically will set you apart.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks. The role requires coordination with various departments, so being able to illustrate your time management strategies will be beneficial.
✨Tip Number 4
Engage with the values of the organisation. Familiarise yourself with the One Coventry Values and think about how your personal values align with theirs. This will help you convey your commitment to inclusivity and community service during the interview.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Revenues Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Prepare a personal statement that showcases your customer service skills, analytical abilities, and proficiency in computer packages like Word, Excel, and Outlook. Use specific examples to demonstrate your experience and how it relates to the role.
Highlight Your Values: In your application, reflect on the values mentioned in the job description, such as inclusivity, teamwork, and accountability. Show how you embody these values in your previous roles or experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coventry City Council
✨Showcase Your Customer Service Skills
As a Revenues Officer, you'll be interacting with a diverse range of customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Think of examples where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure that deadlines are met, especially in a busy environment.
✨Familiarise Yourself with Relevant Software
Knowledge of computer packages like Word, Excel, and Outlook is essential. Brush up on these tools before the interview and be ready to explain how you've used them in past roles. If you have experience with data management or reporting, make sure to mention it.
✨Emphasise Your Commitment to Inclusivity
The organisation values diversity and inclusion. Be prepared to discuss how you can contribute to an inclusive workplace culture. Share any experiences you have working with diverse groups and how you support equity and respect in your interactions.
