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- Tasks: As a Revenues Officer, you'll support customers with Business Rates and update accounts.
- Company: Join Coventry City Council, a vibrant and diverse organisation dedicated to community service.
- Benefits: Enjoy a fantastic rewards package, inclusive culture, and in-house training opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative team.
- Qualifications: No prior experience needed; just bring your customer service skills and a positive attitude.
- Other info: Guaranteed interviews for specific groups; must have the Right to Work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About The Team We Are Recruiting To
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all and free from discrimination and bias.
The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.
Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances – our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.
What is the job role?
In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £200 million of Council revenue. This is a fast-paced team with tight deadlines and targets to meet each week.
- You will be responsible for dealing with the recovery of a wide range of invoices covering a wide range of services provided by the City Council.
- You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
- You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.
- You will work to procedures and policies designed for the team.
At present staff are working from home but the role is usually based in our offices at Friargate and you will form part of a dynamic and motivated Corporate Income Team.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
Someone Who Has a Passion For Customer Care.
Someone who can prioritise and organise a workload, work under pressure and manage priorities with minimum supervision using their initiative.
- You will have excellent customer service, communication and negotiation skills, face-to-face and over the phone.
- Any experience you have had with dealing with debt
- You will need to be target-driven and capable of managing your workload and conflicting priorities.
- You will have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
When applying for this role, you will be asked to write a personal statement, please include examples of the above.
Interview date(s) 25 / 26 February 2026
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled \’Coventry City Council Application Process\’.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- Job Description & Person Specification Revenue Officer.pdf
- Coventry City Council Application Process 2.pdf
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Revenues Officer employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Familiarise yourself with Coventry City Council's values and mission. When you understand their commitment to diversity, inclusion, and community service, you can tailor your conversations during the interview to reflect these principles, showing that you're a great cultural fit.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with a wide range of customers, practice scenarios where you might need to handle difficult conversations or provide support to vulnerable residents. This will help you demonstrate your proactive approach during the interview.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like Word, Excel, and Outlook. Being able to discuss your proficiency with these tools will show that you're ready to hit the ground running and can manage the administrative aspects of the role effectively.
✨Tip Number 4
Prepare to discuss your analytical and organisational skills. Think of examples from your past experiences where you've successfully managed tasks or solved problems, as this will highlight your suitability for the role and your ability to contribute to the team.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Revenues Officer position. Pay attention to the skills mentioned in the job description, such as customer service skills and analytical abilities.
Craft a Strong Personal Statement: Your personal statement is crucial. Highlight your relevant experience, particularly in customer service and any analytical or organisational skills. Be specific about how your past experiences align with the values and expectations of Coventry City Council.
Showcase Your Computer Skills: Since the role requires knowledge of computer packages like Word, Excel, and Outlook, make sure to mention your proficiency in these tools. Provide examples of how you've used them effectively in previous roles or projects.
Emphasise Inclusivity and Diversity: Coventry City Council values diversity and inclusion. If applicable, share any experiences that demonstrate your commitment to these principles. This could include working with diverse communities or initiatives you've been part of that promote inclusivity.
How to prepare for a job interview at Coventry City Council
✨Understand the Values
Familiarise yourself with the One Coventry Values. Be prepared to discuss how your personal values align with theirs, especially around inclusivity and community engagement.
✨Showcase Customer Service Skills
Since the role involves dealing with customers over the phone and via email, be ready to provide examples of your customer service experience. Highlight any situations where you effectively resolved issues or supported vulnerable individuals.
✨Demonstrate Organisational Skills
Prepare to discuss your organisational skills and how you manage multiple tasks. You might be asked about your approach to prioritising work, especially in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your analytical approach. Think about how you would handle specific situations related to revenue collection and supporting customers who may be struggling financially.
