Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive and assist vulnerable passengers safely to their destinations.
- Company: Join Coventry City Council, a diverse and inclusive organisation dedicated to community service.
- Benefits: Enjoy flexible hours, a supportive work environment, and a commitment to diversity.
- Why this job: Make a real difference in people's lives while working in a vibrant and innovative team.
- Qualifications: Professionalism, patience, and a good work ethic are essential; DBS check required.
- Other info: Guaranteed interviews for specific groups; term-time only roles available.
Job Type: Permanent Job Sector: Other Region: West Midlands Location: Whitley Depot, 259 London Road, Coventry Salary Description: £25989 to £29540 pa pro rata to hours and weeks worked (plus 1.5% split shift allowance) Posted: 26/08/2025 Recruiter: Coventry City Council Job Ref: coventrycc/TP/497/11480
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and free from discrimination and bias.
Passenger Transport Services (PTS) Coventry, is responsible for delivering transport services to approximately 1200 passengers daily, to schools and daycare centres with special educational needs and/or physical and/or sensory impairments.
PTS have a team of over 180 staff from casual to F/T, supporting the service with 80 accessible minibus-type vehicles. The positions being recruited are on a split shift basis and there will be a need for successful candidates to work in the morning and afternoon with a break in between.
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?The job involves providing transportation for some of our most vulnerable people across Coventry. This can involve manually handling large wheelchairs and loading them on and off the minibuses. You will be dealing with a range of challenging behaviours potentially daily. Continuity is a vital part of the service we provide and we endeavour to keep the same driver and passenger assistant on the vehicle. In summary, the role involves the following tasks:Undertake all driving duties in allocated vehicles as instructed by the PTS office team.Pick up service users and transport them to their point of destination using the vehicle in a safe, secure and caring manner.Take all reasonable steps to prevent service users from causing harm to themselves and/or others.Complete all paperwork as requested.Be punctual, adaptable and reliable.These roles are 20 hours a week working 4 hours a day which includes a split shift of 2 hours in the morning and afternoon. These roles are term-time only. If you cannot adhere to these shifts please do not apply.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for?Professionalism and a good work ethic are an essential part of our service.We expect our drivers to:Respect all clients and treat them with sensitivity and dignity at all times. Be flexible in working contracted hours over a standard working day and a 5-day working week on a rota.You need to be very patient, always calm, resilient and understanding of the needs of SEN children and vulnerable adults.If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\’ll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled \’Coventry City Council Application Process\’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards andbenefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies
#J-18808-Ljbffr
Passenger Transport Driver employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Transport Driver
✨Tip Number 1
Familiarise yourself with the specific needs of the passengers you'll be transporting. Understanding the challenges faced by individuals with special educational needs or disabilities will help you demonstrate empathy and preparedness during your interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or working with vulnerable groups. This can set you apart from other candidates and show that you have the patience and understanding required for this role.
✨Tip Number 3
Be ready to discuss how you handle challenging behaviours. Prepare examples from past experiences where you've successfully managed difficult situations, as this will showcase your resilience and problem-solving skills.
✨Tip Number 4
Research Coventry City Council's values and mission. Being able to articulate how your personal values align with theirs during the interview will demonstrate your commitment to their inclusive culture and community-focused approach.
We think you need these skills to ace Passenger Transport Driver
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Passenger Transport Driver. Familiarise yourself with the job description and the specific requirements, such as handling wheelchairs and dealing with vulnerable passengers.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the values and requirements of the role. Emphasise your professionalism, patience, and any previous experience working with vulnerable individuals or in transport services.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your understanding of the company's values, particularly around diversity and inclusion. Share personal experiences that demonstrate your commitment to these values and your ability to handle challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Coventry City Council
✨Understand the Role
Make sure you fully understand the responsibilities of a Passenger Transport Driver. Familiarise yourself with the specific needs of vulnerable passengers, including those with special educational needs and disabilities. This will help you demonstrate your commitment to providing safe and caring transport.
✨Showcase Your Soft Skills
During the interview, highlight your patience, resilience, and ability to handle challenging behaviours. Share examples from your past experiences where you've successfully managed difficult situations, as these qualities are essential for this role.
✨Emphasise Inclusivity
Since the organisation values diversity and inclusion, be prepared to discuss how you can contribute to creating an inclusive environment. Share any relevant experiences that showcase your understanding and respect for diverse communities.
✨Be Punctual and Professional
Arrive on time for your interview and dress appropriately. Demonstrating professionalism from the outset sets a positive tone and shows that you take the role seriously. Remember, punctuality is crucial in this job, so make it a priority during your interview.
