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- Tasks: Provide exceptional customer service and assist with adult social care enquiries.
- Company: Local government authority committed to community support.
- Benefits: Flexible scheduling, part-time hours, and valuable experience.
- Why this job: Make a difference in your community while gaining essential skills.
- Qualifications: Excellent communication skills and ability to handle diverse interactions.
- Other info: Dynamic contact centre environment with a supportive team.
The predicted salary is between 13000 - 16000 £ per year.
A local government authority in the United Kingdom is seeking a Customer Service Advisor Level 1 for a part-time fixed-term role of 24 hours over 12 months. The successful candidate will provide exceptional customer service in a dynamic contact center while assisting with adult social care enquiries.
Excellent communication skills and the ability to manage diverse customer interactions in a fast-paced environment are essential. The position offers flexibility in scheduling to accommodate different lifestyles.
Part-Time Customer Service Advisor – 24h (12-Month FTC) employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor – 24h (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in local government. A personal recommendation can really give you the edge over other candidates.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your communication skills. We want you to shine!
✨Tip Number 3
Don’t forget to research the local government authority! Knowing their values and recent initiatives can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll get updates directly from us. Let’s get you that part-time gig!
We think you need these skills to ace Part-Time Customer Service Advisor – 24h (12-Month FTC)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention your experience in handling diverse customer interactions, especially in fast-paced environments.
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Share any relevant experiences that showcase your ability to provide exceptional customer service.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Coventry City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and what it entails. Familiarise yourself with adult social care enquiries and the local government authority's services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully managed diverse customer interactions in the past. This will demonstrate your ability to handle various situations effectively.
✨Flexibility is Key
Highlight your availability and willingness to adapt to different schedules. Since the role offers flexibility, be ready to discuss how you can fit into their scheduling needs while balancing your own lifestyle. This shows that you're not just looking for any job, but that you're keen on making this one work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
