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- Tasks: Support Children’s Services with administrative tasks, including front desk support and managing bookings.
- Company: Join Coventry City Council, a vibrant and diverse local authority dedicated to making a positive impact.
- Benefits: Enjoy a fantastic rewards package and opportunities for personal development in an inclusive environment.
- Why this job: Make a meaningful difference in the lives of vulnerable children and families while developing your skills.
- Qualifications: Looking for self-starters with strong organisational skills and excellent communication abilities.
- Other info: Flexible travel required; guaranteed interviews for specific groups; DBS check needed.
The predicted salary is between 30000 - 42000 £ per year.
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city\’s children, young people and families! As a \’Good\’ Local Authority, we strive for excellence and place children and young people at the heart of our practice. We\’re seeking individuals who are enthusiastic, flexible, and eager to develop their skills.
In our Professional Support Service, you\’ll play a vital role, supporting Children’s Services on an administrative basis, you\’ll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let\’s make a meaningful impact on the lives of Coventry\’s children!
What is the job role?
Come and join us at an exciting time and be part of the Professional Support Service – an administrative team that makes a positive difference in supporting Children’s Services daily!
We are at the heart of Children’s Services in Coventry, working with colleagues at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.
We are looking for people with potential, enthusiasm, a flexible approach and ready to develop their knowledge & skills. We value commitment and efficiency in action, a willingness to take the initiative and a mind open to new challenges.
In this role, you will be providing administrative support to 8 Family Hubs across the City and therefore need to be flexible to travel to different locations as required. You will be responsible for effective front desk support, greeting visitors, handling calls, managing bookings, updating electronic management systems, supporting with note taking and other tasks as appropriate.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
We are looking for someone who:
- Is a self-starter
- Has strong organisational and time management skills
- Thrives in a busy and diverse environment
- Has great attention to detail along with excellent written and verbal communication skills
Does this sound like you? Then we want to hear from you! Contact us for an informal discussion about the role on Abigail.curran2@coventry.gov.uk
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled \’Coventry City Council Application Process\’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date: 15 April 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- G2 Operational Support Assistant Updated JD Nov 2022.pdf
- Coventry City Council Application Process 2.pdf
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Operational Support Assistant (Administration Role) employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant (Administration Role)
✨Tip Number 1
Familiarise yourself with Coventry City Council's values and mission. Understanding their commitment to diversity, inclusion, and community support will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your organisational skills and ability to thrive in a busy environment. Think of specific situations where you successfully managed multiple tasks or supported a team, as these will be crucial in an administrative role.
✨Tip Number 3
Research the Family Hubs and their services in Coventry. Being knowledgeable about the specific needs of vulnerable children and families will not only impress your interviewers but also show your genuine interest in making a positive impact in the community.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common interview questions with a friend or family member to build confidence and clarity in your responses.
We think you need these skills to ace Operational Support Assistant (Administration Role)
Some tips for your application 🫡
Understand the Values: Familiarise yourself with Coventry City Council's values, such as inclusivity and community representation. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Highlight relevant experience in administration and any roles that demonstrate your organisational skills and ability to thrive in a busy environment. Use specific examples to showcase your achievements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for supporting Children’s Services. Mention how your skills can contribute to positive outcomes for vulnerable children and families.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Coventry City Council
✨Understand the Values
Familiarise yourself with Coventry City Council's values, such as inclusivity and community engagement. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these in your previous roles.
✨Showcase Your Organisational Skills
As an Operational Support Assistant, strong organisational skills are crucial. Prepare to share specific instances where you successfully managed multiple tasks or projects, highlighting your time management abilities and attention to detail.
✨Demonstrate Flexibility and Initiative
The role requires a flexible approach and a willingness to take initiative. Think of examples where you've adapted to changing circumstances or proactively solved problems, and be ready to discuss these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a busy environment. Practice responding to questions about managing difficult visitors or prioritising tasks under pressure, showcasing your problem-solving skills.