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- Tasks: Guide customers through complaints and manage relationships with council members.
- Company: Local government organisation committed to inclusion and diversity.
- Benefits: Permanent full-time role with a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Excellent communication, resilience, and strong IT skills required.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization is seeking a Customer Services Ombudsman Liaison Officer for a permanent full-time role. This position involves guiding customers through the complaint process and managing relationships with council members and the Ombudsman.
The ideal candidate should have:
- Excellent communication skills
- Resilience
- The ability to work in a fast-paced environment
- A strong understanding of council services
- Good IT skills, particularly in Excel and PowerPoint
The organization offers a diverse workplace focused on inclusion.
Ombudsman Liaison Officer – Customer Services in London employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ombudsman Liaison Officer – Customer Services in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your IT skills during the interview! Bring examples of how you've used Excel and PowerPoint in past roles. This will demonstrate your capability and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Ombudsman Liaison Officer – Customer Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ombudsman Liaison Officer role. Highlight your communication skills and any relevant experience in customer service or complaint management to show us you’re the right fit!
Showcase Your IT Skills: Since good IT skills are essential, don’t forget to mention your proficiency in Excel and PowerPoint. We want to see how you can use these tools to enhance your work and support our team effectively.
Demonstrate Resilience: Working in a fast-paced environment can be challenging, so share examples of how you've handled tough situations in the past. This will help us understand your resilience and ability to manage relationships under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Coventry City Council
✨Know Your Stuff
Make sure you have a solid understanding of the complaint process and how local councils operate. Brush up on relevant legislation and the role of the Ombudsman, as this will show your commitment and knowledge during the interview.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you've successfully guided someone through a complex process or resolved a conflict. This will demonstrate your ability to manage relationships effectively.
✨Demonstrate Resilience
Be ready to discuss situations where you've faced challenges in a fast-paced environment. Share how you maintained your composure and found solutions, as resilience is key for this role.
✨Get Tech-Savvy
Familiarise yourself with Excel and PowerPoint before the interview. Be prepared to discuss how you've used these tools in previous roles, as showcasing your IT skills will be crucial for managing data and presentations effectively.