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- Tasks: Assess housing applications and provide excellent customer service to support citizens in need.
- Company: Join a diverse and inclusive council team dedicated to improving housing services.
- Benefits: Guaranteed interview scheme, flexible working, and opportunities for personal development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Remote work options available, with a focus on collaboration and innovation.
The predicted salary is between 28800 - 43200 £ per year.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all and free from discrimination and bias. The Housing and Homelessness Service is a very busy environment and faces many challenges to meet the housing needs of citizens of Coventry. The team has grown significantly during the last 12 months and reflects the fact that Housing & Homelessness are now a key council priority.
Key Service Functions
- Provision of the statutory homeless service
- Provision of temporary accommodation
- Management of the housing register
- Co‑ordination of support to citizens rough sleeping
- Commissioning of homeless services
- Responsibility for housing strategy
Our Values
- Open and fair: We are fair, open and transparent.
- Nurture and develop: We help and encourage everyone to be their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
Job Role
This position is for a Choice Based Lettings Officer who will assess housing applications to the General Housing Register – Coventry Homefinder – in line with the Council’s Allocations Policy. The role requires a self‑motivated, adaptable team player with a strong focus on delivering excellent customer service and supporting service improvement.
Key Responsibilities
- Assess housing applications in line with policy
- Engage with customers to gather information and provide advice
- Complete a range of administrative tasks
- Work collaboratively to meet service and performance objectives
Qualifications & Experience
- Strong organisational skills and the initiative to prioritise workload
- Flexible approach to work
- IT skills sufficient to access and interpret information
- Experience of dealing with a wide range of people and resolving enquiries
- Desire to deliver an excellent service to every internal and external customer
- Previous experience in Housing and Allocations is desirable but not essential
- Right to work in the UK; no sponsorship offered for this role
Additional Information
Guaranteed Interview Scheme – as part of our commitment to inclusion, a guaranteed interview is offered to candidates who meet the minimum requirements and identify with one of the following criteria: members of the Armed Forces and veterans, currently in care or previously in care, or disabled or with a long‑term health condition.
If there is any evidence of a candidate using AI to complete their application, the application will be rejected unless a justification is provided that the Council considers reasonable. Candidates who are shortlisted will be invited to interviews that will be held on 17/02/2026.
Since April 2020 the Housing & Homelessness Service has been delivered remotely and this will continue in line with current Government Guidance.
Choice Based Lettings Officer in London employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Choice Based Lettings Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Coventry's Housing and Homelessness Service. Understanding their values and priorities will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Choice Based Lettings Officer, especially your customer service skills and ability to work collaboratively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated strong organisational skills or resolved enquiries effectively. This will help you stand out as someone who can deliver excellent service and support service improvement.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our inclusive team!
We think you need these skills to ace Choice Based Lettings Officer in London
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what a Choice Based Lettings Officer does. Check out the job description and think about how your skills match up. This will help us see why you're the perfect fit!
Be Yourself: We want to hear your unique voice! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they relate to the role – it’s all about showing us who you are.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us you’re genuinely interested in the position.
Apply Through Our Website: When you’re ready to submit your application, do it through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important details. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Coventry City Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Choice Based Lettings Officer. Familiarise yourself with the Council’s Allocations Policy and be ready to discuss how you would assess housing applications in line with it.
✨Showcase Your Customer Service Skills
This role is all about delivering excellent customer service. Prepare examples from your past experiences where you've successfully engaged with customers, resolved enquiries, or provided advice. Highlight your ability to communicate effectively with a diverse range of people.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to prioritise workload. Think of specific instances where you've managed multiple tasks efficiently. Be ready to explain how you keep track of your responsibilities and ensure deadlines are met.
✨Embrace the Values
Familiarise yourself with the values of the Housing and Homelessness Service. Be prepared to discuss how you embody these values in your work, particularly around being open, fair, and inclusive. Show that you’re not just a fit for the role, but also for the team culture.
