Learner Services Team Leader

Learner Services Team Leader

Coventry Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to support learners and enhance their educational experience.
  • Company: Coventry City Council, committed to diversity and community impact.
  • Benefits: Inclusive workplace, competitive rewards, and opportunities for personal growth.
  • Why this job: Make a real difference in the lives of Coventry residents while developing your leadership skills.
  • Qualifications: Strong organisational and communication skills; experience in managing teams is a plus.
  • Other info: Flexible working hours across various locations with a focus on community engagement.

The predicted salary is between 36000 - 60000 £ per year.

Overview

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

  • Open and fair: We are fair, open, and transparent.
  • Nurture and develop: We help and encourage everyone to be their best and do their best.
  • Engage and empower: We talk and listen to others, working together as one.
  • Create and innovate: We embrace new ways of working to continuously improve.
  • Own and be accountable: We work together to deliver the best services for our residents.
  • Value and respect: We put diversity and inclusion at the heart of all we do.

About The Team We Are Recruiting To

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Adult Education Service is part of Coventry City Council. We provide a wide range of courses for Coventry residents age 19+ and much of our provision is targeted at people with the highest levels of need.

We offer long courses in English, maths, English for Speakers of Other Languages (ESOL), ICT/Digital and vocational subjects such as Early Years, along with provision for adults with learning disabilities.

We also offer a very wide range of short community courses in arts, crafts, music, dance, exercise, fitness and family learning. In addition, we run a highly supportive study programme for young people.

Our work-based learning offer includes Apprenticeships in the following subject areas:

  • Nursery Workers
  • Teaching Assistants
  • Leadership/Management
  • Customer Care

We also provide courses for adults who are seeking work via the Council’s Job Shop.

Our main base is at Southfields Old School, CV1 5EJ, with provision delivered at around 25 other sites within Coventry, mostly in areas of highest need.

We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.

What is the job role?

Are you a natural leader who enjoys helping others succeed? We’re looking for a Team Leader to join our growing Learner Services Team fixed term until 31 August 2026. You’ll work alongside three other team leaders to support curriculum staff and ensure learners have a smooth and positive experience.

In this role, you will lead a team that focuses on supporting the curriculum team to deliver high quality Adult Education classes across Coventry. You will also help coordinate administrative tasks across the wider service, including supporting classes at various venues across the city and offering initial advice and guidance to learners who are looking to enrol.

Requirements & Policies

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who leads by example, has proven line management experience, is highly organised, and can manage a busy and varied workload. Flexibility is important, as the role involves working in different locations and at different times including occasional evenings and weekends. You should be confident in managing and developing staff, helping them to grow and perform at their best. Strong communication and interpersonal skills are essential, both written and verbal, as you will be working closely with team members, curriculum staff, and other internal and external stakeholders.

Pre-employment checks & safety

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled \’Coventry City Council Application Process\’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 20/2/26

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council

Attached documents

  • Learner Services Team Leader Job description Sept 25.pdf
  • Coventry City Council Application Process.pdf

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Learner Services Team Leader employer: Coventry City Council

Coventry City Council is an exceptional employer that champions diversity and inclusion, fostering a supportive work culture where every employee can thrive. As part of the Adult Education Service, you will have the opportunity to make a meaningful impact on the lives of Coventry residents while benefiting from professional development and a comprehensive rewards package. With a commitment to nurturing talent and embracing innovative practices, working here means being part of a vibrant community dedicated to social change and excellence.
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Contact Detail:

Coventry City Council Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Learner Services Team Leader

✨Tip Number 1

Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who truly cares about making a difference.

✨Tip Number 3

Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they align with the role of Learner Services Team Leader. Confidence is key!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in Coventry.

We think you need these skills to ace Learner Services Team Leader

Leadership Skills
Organisational Skills
Communication Skills
Interpersonal Skills
Flexibility
Team Management
Administrative Coordination
Problem-Solving Skills
Customer Service Orientation
Inclusivity Awareness
Adaptability
Time Management
Stakeholder Engagement

Some tips for your application 🫡

Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for our team.

Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Learner Services Team Leader role. Use keywords from the job description to show us you understand what we’re looking for!

Show Your Passion: We love candidates who are genuinely excited about making a difference in the lives of Coventry residents. Share your motivation for applying and how you plan to contribute to our inclusive workplace culture.

Check Your Work: Before hitting send, give your application a thorough proofread. Spelling and grammar mistakes can distract from your message, so take the time to ensure everything is polished and professional. And remember, apply through our website!

How to prepare for a job interview at Coventry City Council

✨Know the Organisation

Before your interview, take some time to research Coventry City Council and its Adult Education Service. Understand their values, mission, and the specific courses they offer. This will help you align your answers with their goals and demonstrate your genuine interest in making a difference in the community.

✨Showcase Your Leadership Skills

As a Learner Services Team Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or supported others in achieving their goals. Highlight your ability to nurture and develop staff, as this is crucial for the role.

✨Emphasise Flexibility and Organisation

This role requires managing a busy workload across various locations. Be ready to discuss how you handle multiple tasks and adapt to changing circumstances. Share specific strategies you use to stay organised and ensure smooth operations, especially when working evenings or weekends.

✨Communicate Effectively

Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Consider preparing a few questions to ask the interviewers about their approach to inclusivity and community engagement, showing that you value open dialogue and collaboration.

Learner Services Team Leader
Coventry City Council
Location: Coventry

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