At a Glance
- Tasks: Support operational needs across Trust sites with caretaking, maintenance, and security.
- Company: Join the Sidney Stringer Multi Academy Trust, a collaborative and supportive organisation.
- Benefits: Enjoy professional development, wellbeing support, and a chance to make a real impact.
- Other info: Flexible hours and opportunities for growth in a dynamic educational setting.
- Why this job: Help create a safe and welcoming environment for thousands of students every day.
- Qualifications: Basic numeracy and literacy skills; First Aid qualification preferred.
The predicted salary is between 30000 - 40000 £ per year.
At Sidney Stringer Multi Academy Trust, we are currently seeking to appoint a MAT Site Services Officer.
Job Overview
The role is MAT-wide and post holders may be required to work across Trust sites to support operational requirements. The officer will provide high quality site services across Trust sites, including caretaking, maintenance, security, cleaning, compliance monitoring and operational support activities to ensure sites remain safe, secure, compliant and fit for purpose.
Hours of work: 37 hours per week - 52 weeks per year.
Job Requirements
- A good basic level of numeracy and literacy skills
- Qualified First Aider or willingness to train
- Basic knowledge and understanding of health and safety
- Experience of working calmly under pressure
- Flexible approach to working hours, including alarm call outs and multi-site working
- Full driving licence and ability to travel between Trust sites
- Ability to work calmly under pressure and respond appropriately
- Ability to undertake an enhanced criminal record check (DBS) and comply with all safeguarding and pre-employment clearances, and provide two satisfactory references
Benefits
As a valued member of the team at Sidney Stringer Academy and across the wider Trust, you will be part of a committed and collaborative organisation that places a strong emphasis on professional development, wellbeing, and teamwork. You’ll have the opportunity to make a tangible difference by helping to maintain a safe, welcoming, and high-quality learning environment for thousands of students. This role offers variety, responsibility, and the chance to develop your skills within a forward-thinking Multi-Academy Trust that is working together to achieve excellence for all.
Equality, Diversity and Safeguarding
Our workforce data shows that men and people from minority ethnic backgrounds are under-represented, so we encourage applicants from these backgrounds to apply. This does not prevent individuals with or without other protected characteristics as set out within the Equality Act 2010 from applying for this post. The successful candidate will be required to undertake an enhanced criminal record check via the DBS, all relevant safeguarding and pre-employment clearances, and the receipt of two satisfactory references.
MAT Site Services Officer - Sidney Stringer Multi Academy Trust in England employer: Coventry City Council
At Sidney Stringer Multi Academy Trust, we pride ourselves on being an exceptional employer that values professional development, teamwork, and employee wellbeing. As a MAT Site Services Officer, you will play a crucial role in maintaining a safe and welcoming environment for our students while enjoying a supportive work culture that encourages growth and offers diverse responsibilities across multiple sites. Join us in making a meaningful impact within a forward-thinking organisation dedicated to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land MAT Site Services Officer - Sidney Stringer Multi Academy Trust in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coventry City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coventry City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MAT Site Services Officer - Sidney Stringer Multi Academy Trust in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coventry City Council:Your cover letter is your chance to shine! Tell us why you want to work at Coventry City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coventry City Council!
How to prepare for a job interview at Coventry City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
