At a Glance
- Tasks: Join our team to manage mailroom operations and provide essential administrative support.
- Company: Coventry City Council, a vibrant and inclusive organisation.
- Benefits: Full-time permanent role with opportunities for career growth and development.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Location: Lythalls Lane, Foleshill
Contract Type: Full Time Permanent
Salary Range: Not specified
Working Hours: 37
Closing Date: 12/08/2026
Job Category: Customer Service
Organisation: CCC-Corporate
Service Area: Human Resources & Org Development
Our Values:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
Customer Services is one of the largest departments in Coventry City Council and is usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, and we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries.
What is the job role?
Digital Print & Mail Assistant (Full Time, Permanent)
Location: Foleshill area
Hours: 08:00 – 16:30, Monday to Friday
About the Role:
Customer Services is seeking a reliable and motivated individual to join our busy Digital Print & Mailroom team, based within the administration office area. This is a varied office-based role combining administrative responsibilities with operational support for mailroom and delivery services.
You will play a key role in ensuring the efficient processing of incoming and outgoing mail, maintaining accurate records, and supporting service delivery across the city.
Key Responsibilities:
- Scanning and validation of incoming mail
- Invoice reconciliation and processing payments
- Maintaining and updating spreadsheets and internal systems
- File scanning, storage, and document management
- Responding to internal enquiries and providing administrative support
- Supporting mailroom operations, including sorting, franking post, and dispatch duties
- Assisting with delivery and collection rounds across the city as required
- Covering other areas of the service and supporting wider team tasks when needed
About You:
We are looking for someone who:
- Has strong organisational skills and attention to detail
- Is confident using Microsoft Office, particularly Excel
- Can manage routine administrative tasks accurately and efficiently
- Has excellent communication skills and can respond professionally to enquiries
- Is flexible, proactive, and able to adapt in a fast-paced environment
- Works well as part of a team and independently
- Demonstrates a commitment to delivering excellent customer service
Requirements:
- Full UK driving licence
- Ability to undertake physical aspects of the role (e.g. mail handling and delivery rounds)
- Understanding of the range of services provided by the council (desirable)
Please note that the role is office based.
Application Process:
The closing date for applications is midnight on Wednesday 12th August 2026. Assessments will follow Wednesday 26th August and will consist of a competency-based interview and a work-based role play.
As part of the interview process, we will assess your English fluency in accordance with Part 7 of the Immigration Act 2016.
This post is exempt under the Rehabilitation of Offenders Act 1974. Appointment will be subject to a satisfactory DBS check.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
- Care about delivering an excellent service to every internal and external customer
- Excellent communication skills, confident in face to face, telephone and written activity
- Ability to support a diverse customer base
- Ability to deliver in a fast-paced environment
- Ability to respond to change positively
- To be flexible to the needs of the service
- An understanding of the range of services provided by the council.
About Coventry:
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are committed to excellence in everything we do.
Digital Print and Mailroom Assistant employer: Coventry City Council
Coventry City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises the well-being of both employees and the community. As a Trauma-Informed Outreach Worker for Women, you will benefit from ongoing professional development opportunities, allowing you to grow in your role while making a meaningful impact on the lives of vulnerable women in Coventry. With a strong emphasis on collaboration and empowerment, working here means being part of a team that values compassion and innovation in addressing complex social issues.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Print and Mailroom Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coventry City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coventry City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coventry City Council:Your cover letter is your chance to shine! Tell us why you want to work at Coventry City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coventry City Council!
How to prepare for a job interview at Coventry City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
