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- Tasks: Update the library website, manage social media, and run engaging community events.
- Company: Coventry City Council's Library and Information Service, dedicated to community empowerment.
- Benefits: Flexible working hours, inclusive culture, and a chance to make a real impact.
- Why this job: Join a vibrant team transforming lives through digital and physical library services.
- Qualifications: Customer service experience, strong communication skills, and social media savvy.
- Other info: Permanent role with guaranteed interviews for diverse applicants.
The predicted salary is between 30000 - 42000 £ per year.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias. Coventry City Council’s Library and Information Service is a public-facing service operating for the benefit of local communities and the wider city. Providing services from the central library and 16 local libraries (3 of which are community led), Coventry libraries provide a unique 'cradle-to-grave' service bringing individuals and communities together.
Public libraries acquire, organise and provide access to a range of information and reading resources to meet the diverse needs of a community. We actively support independent learning and encourage reader development, also providing information on areas such as:
- Local and national government services
- Learning opportunities
- Leisure activities
- Local community news and events
We also play an important role in providing access to computers and the internet for those who are digitally excluded. The Library Service works in partnership with local, regional and national organisations to provide a full and wide-ranging service offer.
Libraries are uniquely placed to change lives for the better. They are busy and vibrant open spaces, not only providing access to books but also helping people to help themselves and improve their opportunities. By providing practical support and guidance, libraries play a critical role in enabling and empowering people to realise their potential, especially those from disadvantaged backgrounds.
Our Values
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
Coventry Libraries and Information Service operates from a Central Library and 16 Community Libraries. Annual visits to a Library exceed 1.25 million, we issue each year ¾ million items and host over ½ million computer and Wi-Fi sessions. With such a high level of public engagement, the Library Service is uniquely placed to change the lives of Coventry residents for the better. As a cradle-to-grave service, Coventry Libraries aim to both enable and empower people to realise their potential, to improve their opportunities and to bring individuals and communities together.
As the Library Service continues to blend its physical and digital service offer for Library users, the role will require a high level of customer service skills. The main responsibilities of the role are to update the Library website, answer queries and promote the Service via social media accounts, facilitate public use of the Libraries Digital Offer, and run events in Libraries based upon the Library Service’s City of Culture Digital Programme.
Who are we looking for?
- Experience of working in a Customer Service background with effective communication skills.
- Experience in using standard computer packages and the ability to train others.
- An understanding of Social Media and its use within Local Government.
- An understanding of a Library Service Digital Offer.
The role is permanent and for 37 hours per week with specific hours to be agreed. The role will be based at Central Library but is suitable for home working.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): Friday 27th February
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry, we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package.
Digital Media Assistant employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Media Assistant
✨Tip Number 1
Get to know the Library Service inside out! Familiarise yourself with their digital offerings and community initiatives. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to libraries and digital media. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios specific to customer service in libraries. Think about how you would handle queries or promote services on social media. The more prepared you are, the more confident you’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Coventry Libraries and contributing to the community.
We think you need these skills to ace Digital Media Assistant
Some tips for your application 🫡
Show Your Passion for Libraries: Let us know why you're excited about working in a library setting! Share your love for reading, community engagement, and how you see libraries making a difference. This will help us see your genuine interest in the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description to show that you understand what we're looking for and how you fit into our vision.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and enthusiasm!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive all the necessary information and helps us process your application smoothly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Coventry City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Digital Media Assistant within a library context. Familiarise yourself with Coventry Libraries' services, their digital offerings, and how they engage with the community. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, prepare examples from your past experiences where you've successfully handled queries or resolved issues. Think about how you can demonstrate your ability to engage with diverse communities and support individuals in accessing library services.
✨Get Social Media Savvy
As social media is a key part of promoting the library's services, brush up on your knowledge of various platforms and how they can be used effectively in a local government context. Be ready to discuss any previous experience you have in managing social media accounts or creating engaging content.
✨Embrace Diversity and Inclusion
Coventry City Council values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Reflect on your own experiences and how they align with the council's commitment to equity and respect. Showing that you understand and appreciate diverse perspectives will set you apart.
