At a Glance
- Tasks: Be the friendly face of Coventry City Council, helping customers with their enquiries.
- Company: Join a dynamic team at Coventry City Council, dedicated to serving the community.
- Benefits: Flexible full-time and part-time roles with a supportive work environment.
- Other info: Opportunities for growth and development within the council.
- Why this job: Kickstart your career while making a real difference in people's lives.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About The Team We Are Recruiting To
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all and free from discrimination and bias. Customer Services is one of the largest departments in Coventry City Council and is the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week. We have a dynamic Customer Service Centre with around 2,500 visitors a week approaching us for a wide range of enquiries, from paying their council tax to seeking help to access services. We also have dedicated support teams who process bookings, timesheets and general administration for the whole organisation.
You may be based in one of several locations; we have a Customer Service Centre right in the heart of the city at Friargate, a large purpose-built office by the train station, along with several reception points across the city.
Joining Customer Services is a really good stepping stone into a long-term career with the Council. Depending on the role you are offered, you will learn about other parts of the organisation.
We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.
What is the job role?
Currently, we have permanent full-time and part-time vacancies within our busy Customer Services Team. Our business opening hours are 9:00 – 17:00, Monday to Friday.
You will be answering customer enquiries, signposting, and supporting customers in our service centre. There will also be requirements to cover various reception points within the city on a rota basis. Customer Services is the face of the council, and you will be the first port of call for a broad range of enquiries relating to using and paying for council services. In this role you’ll be supporting people face-to-face.
You will need excellent communication skills, be able to deal with a diverse range of customers and be able to work in a fast-paced environment. Ideally, you will have experience of working in a face-to-face environment, although training will be given.
If you aren’t sure or have some questions, we’d be happy to talk to you. Call Andy Howard on 02476 977406 or Aidan Dunne on 02476 977439 during office hours for an informal conversation.
Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.
The closing date is midnight on Tuesday 21 October 2025 with competency-based interviews taking place the week commencing 27 October 2025.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 6 months need not apply.
Who are we looking for?
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you will need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled \'Coventry City Council Application Process\'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers reasonable.
Interview dates: Week commencing 27 October 2025
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5,100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package. To find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- Job Description and Person Specification (6).pdf
- Coventry City Council Application Process.pdf
Customer Services Meet & Greet in Coventry employer: Coventry City Council
Coventry City Council is an excellent employer, offering a supportive work culture that prioritises customer service and community engagement. With opportunities for both full-time and part-time roles, employees benefit from a structured career pathway, comprehensive training, and the chance to make a meaningful impact in the local community. The council fosters a diverse and inclusive environment, ensuring that all staff feel valued and empowered to grow within their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Meet & Greet in Coventry
✨Tip Number 1
Get to know the council's services inside out! Familiarise yourself with what they offer so you can confidently answer customer enquiries. This will not only impress during interviews but also help you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of customers, role-playing different scenarios with friends or family can really help. The more comfortable you are, the better you'll perform in those face-to-face interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn to gain insights about the role and the council culture. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Make sure to highlight your relevant experience and how it aligns with the role!
We think you need these skills to ace Customer Services Meet & Greet in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about engaging with customers, make sure to highlight your excellent communication skills in your application. We want to see how you can connect with a diverse range of people, so share examples that showcase your ability to handle enquiries effectively.
Tailor Your Experience:When describing your previous experience, be specific about how it relates to the Customer Services role. We’re looking for relevant examples, even if they’re from different sectors. Make it clear how your skills can help us provide top-notch service to our customers.
Be Yourself:Don’t be afraid to let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. A bit of your unique flair can make your application stand out from the crowd.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process right there!
How to prepare for a job interview at Coventry City Council
✨Know Your Stuff
Before the interview, make sure you understand the role and responsibilities of a Customer Services Meet & Greet position. Familiarise yourself with common customer enquiries and council services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common competency-based questions, like how you've handled difficult customers in the past. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you don’t understand something. This shows that you’re engaged and willing to communicate effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role involves casual interactions, presenting yourself well shows respect for the interview process and indicates that you take the opportunity seriously.
