Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Coventry City Council, helping customers with their enquiries.
- Company: Join a dynamic team at Coventry City Council, dedicated to serving the community.
- Benefits: Flexible full-time and part-time roles with a supportive work environment.
- Why this job: Kickstart your career while making a real difference in people's lives.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Opportunities for growth and development within the council.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Services is one of the largest departments in Coventry City Council and the front face of the organisation. The role involves being the first point of contact for customer enquiries via the service centre, handling thousands of calls and emails, and providing face-to-face support when required. Roles may be based at various locations, including the City Centre and reception points across the city. The council offers permanent full-time and part-time vacancies with an operating window of 9:00–17:00, Monday to Friday.
Responsibilities
- Answer customer enquiries and provide signposting and support in the service centre.
- Cover various reception points within the city on a rota basis as needed.
- Represent the council as the first port of call for a broad range of enquiries related to using and paying for council services, including face-to-face interactions.
- Demonstrate excellent communication skills and the ability to work in a fast-paced environment while dealing with a diverse range of customers.
Qualifications and Skills
- Excellent communication skills; ability to engage with diverse customers.
- Experience in a face-to-face environment is desirable, but training will be provided.
What We offer and How to Apply
Join as part of a pathway into a long-term career with the Council. To apply, complete an application form and describe your previous experience and how your skills apply to the role. The job includes competency-based interviews scheduled for the week commencing 27 October 2025.
Key Dates
- Closing date: midnight on Tuesday 21 October 2025.
- Interviews: week commencing 27 October 2025.
Rights and Inclusion
- All candidates must have the Right to Work in the UK. We are not offering sponsorship for this role.
- Post is exempted under the Rehabilitation of Offenders Act 1974 and appointment is conditional on a satisfactory DBS check.
- Applicants who have participated in a Customer Services Assessment Centre and were unsuccessful in the last 6 months need not apply.
- Guaranteed Interview Scheme: eligible groups include members of the Armed Forces and veterans; those currently in care or previously in care; and individuals who consider themselves disabled or have a long-term health condition. To qualify, you must meet the minimum role requirements and identify with one of the eligible criteria.
For accessibility support in completing your application, please visit the accessibility page on the council site.
About Coventry
Coventry has a proud, innovative and creative spirit. The council aims to recruit and develop talented people who focus on customers, take responsibility, work together and seek better ways of doing things to deliver the best services for residents.
#J-18808-Ljbffr
Customer Services Meet & Greet employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Meet & Greet
✨Tip Number 1
Get to know the council's services inside out! Familiarise yourself with what they offer so you can confidently answer customer enquiries. This will not only impress during interviews but also help you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of customers, role-playing different scenarios with friends or family can really help. The more comfortable you are, the better you'll perform in those face-to-face interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn to gain insights about the role and the council culture. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Make sure to highlight your relevant experience and how it aligns with the role!
We think you need these skills to ace Customer Services Meet & Greet
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure to highlight your excellent communication skills in your application. We want to see how you can connect with a diverse range of people, so share examples that showcase your ability to handle enquiries effectively.
Tailor Your Experience: When describing your previous experience, be specific about how it relates to the Customer Services role. We’re looking for relevant examples, even if they’re from different sectors. Make it clear how your skills can help us provide top-notch service to our customers.
Be Yourself: Don’t be afraid to let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. A bit of your unique flair can make your application stand out from the crowd.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process right there!
How to prepare for a job interview at Coventry City Council
✨Know Your Stuff
Before the interview, make sure you understand the role and responsibilities of a Customer Services Meet & Greet position. Familiarise yourself with common customer enquiries and council services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common competency-based questions, like how you've handled difficult customers in the past. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you don’t understand something. This shows that you’re engaged and willing to communicate effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role involves casual interactions, presenting yourself well shows respect for the interview process and indicates that you take the opportunity seriously.
