At a Glance
- Tasks: Answer customer enquiries and support them in our service centre.
- Company: Join Coventry City Council, a vibrant and diverse organisation.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Be the friendly face of the council and make a real difference in your community.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 € per year.
Overview
You will be answering customer enquiries, signposting, and supporting customers in our service centre. There will also be requirements to cover various reception points within the city on a rota basis. Customer Services is the face of the council, and you will be the first port of call for a broad range of enquiries relating to using and paying for council services. In this role you\'ll be supporting people face-to-face.
Responsibilities
Answer customer enquiries, signpost to relevant services, and support customers in our service centre. Cover reception points within the city on a rota basis. Provide a welcoming and helpful first point of contact for customers seeking information and access to council services.
Requirements
You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally, you will have experience of working in a face-to-face environment, although training will be given.
Application
Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.
Values and Diversity
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About the team
About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. We have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.
Role context
Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation. We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.
Organisation
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
Hours and application details
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Currently, we have permanent full time and part time vacancies, within our busy Customer Services Team. Our business opening hours are 9:00 - 17:00, Monday to Friday.
Eligibility and interviews
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\\\'ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Customer Services in Coventry employer: Coventry City Council
Coventry City Council is an exceptional employer, offering a vibrant and inclusive work culture that prioritises diversity and employee development. As part of the Customer Services team, you will have the opportunity to engage directly with the community, providing essential support while benefiting from a comprehensive rewards package and clear pathways for career progression within a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Coventry
✨Tip Number 1
Get to know the company! Research Coventry City Council and its values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a diverse range of customers, role-play common scenarios with friends or family. This will help you feel more confident when answering enquiries face-to-face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the team and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Coventry City Council. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services in Coventry
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are and how your unique experiences can contribute to our team.
Show Off Your Skills:Make sure to highlight any previous experience you've had in customer service or face-to-face roles. We love to see how you've used your skills to make a difference!
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention specific responsibilities and values that resonate with you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Coventry City Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand how to handle enquiries, signpost effectively, and provide a welcoming atmosphere. This will show that you’re ready to be the face of the council.
✨Showcase Your Communication Skills
Prepare examples from your past experiences where you’ve successfully communicated with diverse customers. Highlight situations where you resolved issues or provided support, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with the Council's Services
Take some time to research the various services offered by the council. Being knowledgeable about what you’ll be supporting customers with will demonstrate your commitment and readiness to help.
✨Embrace Diversity and Inclusion
Reflect on how you can contribute to an inclusive environment. Be prepared to discuss your understanding of diversity and how it plays a role in customer service, as this is a core value for the council.
