Coventry City Council is seeking a Resident Services Assurance & Improvement Officer within the Customer Services function. This is a 1 x 12-month full-time fixed-term contract. The role focuses on turning complex information into meaningful insights, improving resident services, and ensuring high standards of performance and accountability.
You will work across performance measures, governance, and programme delivery, using data to support decision making and drive improvements for residents.
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Resident Services Performance & Improvement Lead in Coventry employer: Coventry City Council
Coventry City Council is an exceptional employer, offering a supportive and inclusive work environment where social workers are valued and empowered to make a real difference in the lives of children and families. With competitive salaries, flexible working options, and a strong commitment to professional development, employees can thrive in their careers while enjoying generous leave and wellbeing support. Join us in our Outstanding Children’s Service and be part of a dedicated team that prioritises the welfare of both its workforce and the community.
