Project Support Officer (Emergency Services Unit) in Coventry

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Open and fair: We are fair, open, and transparent.

Nurture and develop: We help and encourage everyone to be their best and do their best.

Engage and empower: We talk and listen to others, working together as one.

Create and innovate: We embrace new ways of working to continuously improve.

Own and be accountable: We work together to deliver the best services for our residents.

Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role? The Project Support Officer in the Emergency Services Unit provides practical support to the planning, coordination, and delivery of projects across services including CCTV, telecare, and alarm monitoring.

Responsibilities:

• Organise project activity, track progress, and monitor performance to ensure key tasks are delivered on time.
• Support the financial management of projects by monitoring budgets, tracking expenditure, maintaining financial records, and reporting variances.
• Collate data, maintain project documentation, support stakeholder engagement, and contribute to reporting to ensure clear oversight of delivery.
• Assist with the development and maintenance of Quality Management Systems, including ISO 9001 and other industry‑specific standards.

Qualifications:

• Experience supporting projects or service improvements, including planning, tracking progress, and maintaining documentation.
• Strong organisational skills with the ability to manage workloads, prioritise tasks and meet deadlines.
• Good analytical skills, with experience of collecting, interpreting, and reporting data to support decision‑making.
• Experience supporting budget monitoring or financial administration, including tracking expenditure and maintaining accurate records.
• Understanding of quality management approaches and ability to support systems such as ISO 9001 or relevant industry standards.
• Strong ICT skills, including Microsoft Office applications such as Excel and Word.

Additional desirable attributes:

• Interest in technology and innovation, with ability to support the development and implementation of new systems and digital solutions across services such as CCTV and telecare.
• Understanding of, or interest in, telecare services, supporting systems that help vulnerable residents live safely and independently.
• Comfortable working in an evolving environment and able to contribute ideas to improve processes, efficiency, and customer outcomes.
• Structured and methodical approach to work.
• Confident working both independently and as part of a team.
• Positive, can‑do attitude and willingness to support continuous improvement.
• Effective communication and building positive working relationships with colleagues and partners.
• Genuine interest in supporting services that contribute to public safety and community wellbeing.

Equal Opportunities Statement: All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and requires a satisfactory disclosure and barring service (DBS) check and BS 7858 vetting clearance.

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you must meet the minimum requirements for the role and identify with one of the following criteria:

• Members of the Armed Forces and veterans.
• Currently in care or have previously been in care.
• Disability or long‑term health condition.