At a Glance
- Tasks: Coordinate transport services for SEN children and community members, ensuring excellent service delivery.
- Company: Passenger Transport Services Coventry, committed to diversity and inclusion.
- Benefits: Flexible split shifts, supportive team environment, and opportunities for personal development.
- Other info: Guaranteed interviews for underrepresented groups to promote inclusivity.
- Why this job: Make a real difference in the lives of children and the community while developing your skills.
- Qualifications: Experience in customer service, supervision, and a calm, solution-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
Passenger Transport Services (PTS) Coventry is responsible for delivering transport services to approximately 1200 passengers daily, to schools and daycare centres with special educational needs and/or physical and/or sensory impairments. PTS has a team of over 180 staff from casual to full-time, supporting the service with 80 accessible minibus-type vehicles. The positions being recruited are on a split shift basis, and there will be a need for successful candidates to work in the morning and afternoon with a break in between.
Our Values
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
This is a fast-paced service that provides transport for SEN children and young people and older members of the community. Therefore, this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and customer-focused 'can do' service to all stakeholders, which reflects the vision, values, aims, and objectives of Coventry City Council and its partners.
Working with an experienced team of Coordinators and Supervisors across a two-week shift pattern from 6.45am - 6.30pm, you will be engaging children, young people, parents/carers, schools, children's and adult services on a daily basis in an ever-changing, challenging but rewarding role, that includes:
- Providing 'on site' supervision and deployment of all operational staff and vehicles.
- Maintaining all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
- Operation of vehicles, escort duties, and/or ancillary duties in relation to the delivery of Passenger Transport Services.
- Deputising for the Passenger Transport Supervisor as and when required and on appropriate issues.
This post is exempted under the Rehabilitation of Offenders Act 1974, and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
You will be experienced at working within busy, diverse customer-facing services with a calm, solution-focused approach. You will have an understanding of safeguarding, health and safety, and quality control and compliance. You will have experience in supervising people.
You will have the ability to respond to complaints and queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player, and a can-do problem solver will stand you in good stead for this role.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Interview date: W/C 22nd July 2026
Passenger Transport Coordinator cloned on 01-06-26 15:06:06 in Coventry employer: Coventry City Council
Passenger Transport Services (PTS) Coventry is an exceptional employer dedicated to fostering an inclusive and supportive work environment. With a strong commitment to diversity, employee development, and community engagement, PTS offers its staff the opportunity to make a meaningful impact while working in a dynamic team that values open communication and innovation. Located in Coventry, employees benefit from a collaborative culture that prioritises respect and accountability, ensuring that everyone can thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Transport Coordinator cloned on 01-06-26 15:06:06 in Coventry
✨Tip Number 1
Get to know the company! Research Passenger Transport Services and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and help you make a memorable impression before the interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Passenger Transport Services.
We think you need these skills to ace Passenger Transport Coordinator cloned on 01-06-26 15:06:06 in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and requirements mentioned in the job description. Highlight your experience in customer-facing roles and how you embody our One Coventry Values.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it's multitasking or problem-solving, we want to see how you’ve made a difference in previous jobs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity as much as you do, especially when it comes to important information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Coventry City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Transport Coordinator. Familiarise yourself with the specific needs of SEN children and the importance of providing a safe and inclusive transport service.
✨Showcase Your People Skills
This role involves engaging with a diverse range of stakeholders, so be prepared to discuss your experience in customer-facing roles. Highlight examples where you've successfully resolved complaints or supported individuals in sensitive situations.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or adapt to changing circumstances. The interviewers will want to see that you can maintain a calm, solution-focused approach in a fast-paced environment.
✨Embrace Diversity and Inclusion
Since the organisation values diversity, be ready to discuss how you can contribute to an inclusive workplace. Share your thoughts on the importance of representation and how you can help foster a supportive environment for all staff and passengers.
