At a Glance
- Tasks: Support our Senior Leadership Team and enhance your organisational skills.
- Company: Join Coventry City Council, a vibrant and inclusive workplace.
- Benefits: Part-time hours, professional growth, and a supportive team environment.
- Other info: Diverse applicants encouraged; guaranteed interviews for specific groups.
- Why this job: Make a real impact while developing your career in public service.
- Qualifications: Experience in executive support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: One Friargate, Station Square, Coventry
Job Reference: coventrycc/TP/122281/12805
Number of Positions: 1
Contract Type: Part Time Permanent
Salary Range:
Working Hours: 18.5
Closing Date: 02/06/2026
Job Category: Customer Service
Organisation: CCC-Corporate
Service Area: Human Resources & Org Development
Our Values:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.
You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.
Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation. We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.
What is the job role?
Support our Senior Leadership Team as an Executive Support Officer. We have one part-time role 18.5 hrs per week and a fantastic opportunity to join our high-performing Executive Support Team.
Why Join Us?
- Be part of a supportive and dynamic team
- Work closely with inspiring leaders
- Enjoy professional growth and development
Within our Executive Support team people from minority ethnic backgrounds are currently under-represented, as a result we would like to encourage people from minority ethnic backgrounds to apply for this post. This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.
Interested?
If you're ready to take the next step in your career and support our Senior Leadership Team, we’d love to hear from you! For an informal conversation regarding the role please call Doreen Pack 02476 972345 during office hours, 08.30 – 17.00 Monday – Friday.
Timelines:
- Advert to close at midnight on Tuesday 2nd June 2026
- Interviews and assessments to take place on Friday 12th June 2026
- Competency based interview and role play of tasks.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We’re seeking enthusiastic individuals who:
- Have proven experience in executive support or a similar role
- Possess excellent organisational and multitasking skills
- Communicate confidently—face-to-face, by phone, and in writing
- Are proficient in Microsoft Office Suite
- Care about delivering excellent service to every customer
- Can support a diverse customer base
- Thrive in a fast-paced environment and respond positively to change
- Are flexible to the needs of the service
- Have good IT skills
- Understand the range of services provided by the council
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): 12th June 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
Part-Time Executive Support Officer for Leadership Team in Coventry employer: Coventry City Council
Coventry City Council is an excellent employer that prioritises inclusivity and professional growth within a supportive and dynamic work environment. As part of the Customer Services team, you will have the opportunity to work closely with inspiring leaders while contributing to meaningful community engagement in the heart of Coventry. With a commitment to diversity and a focus on employee development, this role offers a rewarding pathway for those looking to make a real difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Executive Support Officer for Leadership Team in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Coventry City Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the council's values and services. Show us how your skills align with our mission to deliver excellent customer service and support diversity.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on articulating your experience in executive support and how you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our dynamic team at Coventry City Council.
We think you need these skills to ace Part-Time Executive Support Officer for Leadership Team in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Executive Support Officer. We want to see how you can support our Senior Leadership Team effectively!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to communicate clearly and confidently in your written application. Use examples that show off your face-to-face, phone, and written communication prowess.
Highlight Your Organisational Skills:As an Executive Support Officer, you'll need to juggle multiple tasks. Share specific instances where you've successfully managed your time and organised tasks efficiently. We love seeing how you thrive in fast-paced environments!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Coventry City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Executive Support Officer role. Familiarise yourself with the key skills required, such as organisational abilities and proficiency in Microsoft Office. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about supporting a diverse customer base, be prepared to discuss your previous customer service experiences. Think of specific examples where you’ve gone above and beyond to ensure a positive experience for customers, as this will resonate well with their values.
✨Embrace Diversity and Inclusion
Given the emphasis on diversity in the job description, it’s important to express your commitment to inclusivity. Share any experiences you have working in diverse teams or supporting underrepresented groups, as this will demonstrate that you align with their organisational values.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the interview. Prepare by thinking of situations where you’ve demonstrated key competencies like multitasking, communication, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
