At a Glance
- Tasks: Coordinate housing reviews and complaints, ensuring fair and timely case handling.
- Company: Coventry Council, committed to diversity and community impact.
- Benefits: Inclusive workplace, guaranteed interviews for specific groups, and opportunities for personal growth.
- Other info: Join a dynamic team focused on improving housing services in a vibrant city.
- Why this job: Make a real difference in the lives of vulnerable citizens while developing your skills.
- Qualifications: Strong communication, problem-solving, and organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.
The team are responsible for the delivery of the following service functions:
- Provision of the statutory homeless service
- Provision of temporary accommodation
- Management of the housing register
- Co-ordination of support to citizens rough sleeping
- Commissioning of homeless services
- Responsibility for housing strategy
The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.
What is the job role?
To coordinate the housing review and complaints process. Ensuring fair, timely, and compliant handling of cases in line with statutory legislation and Council policies and procedures. The role involves managing caseloads, resolving enquiries from diverse stakeholders, and delivering excellent customer service. The postholder will act as a key point of contact for complaints and reviews. Using effective communication, negotiation, and problem-solving skills to achieve resolutions, maintain accurate records and produce high-quality documentation. Ensuring adherence to data protection, equality, and diversity principles, and support continuous improvement in service delivery.
Who are we looking for?
We are looking for a customer-focused and organised individual to coordinate housing reviews and complaints, ensuring cases are managed fairly, efficiently, and in line with legislation and Council procedures. The successful candidate will have strong communication, problem-solving, and organisational skills, with the ability to manage a varied caseload, investigate issues, and produce clear, accurate professional written responses. They will be confident working with a range of stakeholders, providing excellent customer service, and resolving matters professionally and sensitively. A good understanding of housing services, attention to detail, and a commitment to equality, data protection, and continuous service improvement are essential. Above all, we are seeking someone who is proactive, resilient, and committed to delivering high-quality outcomes for customers.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Interview date(s): 24 and 26 August 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
Housing Review Coordinator in Coventry employer: Coventry City Council
Coventry City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises the well-being of both employees and the community. As a Trauma-Informed Outreach Worker for Women, you will benefit from ongoing professional development opportunities, allowing you to grow in your role while making a meaningful impact on the lives of vulnerable women in Coventry. With a strong emphasis on collaboration and empowerment, working here means being part of a team that values compassion and innovation in addressing complex social issues.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Review Coordinator in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Coventry City Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Coventry City Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Coventry City Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Coventry City Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Review Coordinator in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Coventry City Council:Before hitting send, make sure to tailor your application specifically to Coventry City Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Coventry City Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
