Our Values
- Open and fair: we are fair, open, and transparent.
- Nurture and develop: we help and encourage everyone to be their best and do their best.
- Engage and empower: we talk and listen to others, working together as one.
- Create and innovate: we embrace new ways of working to continuously improve.
- Own and be accountable: we work together to deliver the best services for our residents.
- Value and respect: we put diversity and inclusion at the heart of all we do.
What is the job role?
As Digital Services Business Relationship Partner you will help create a smooth, reliable and user‑focused experience across our digital services. You will build strong working relationships across the organisation, understand business needs and ensure digital solutions deliver real value for colleagues and customers. You will identify opportunities to improve how Digital Services engages with users and support clear, effective and creative communications that help people understand and make the most of available services and technologies. You will play an important role in ensuring solutions meet current and future business needs, while providing open and transparent communication about Digital Services priorities, plans and direction. You will also take ownership of the day‑to‑day delivery of agreed digital services, focusing on service quality, continuous improvement and clear communication about incidents, updates and changes.
Who are we looking for?
We are looking for a collaborative and proactive person who can connect Digital Services with the wider organisation. You might have experience in relationship management, service delivery, digital engagement or stakeholder communications, or you may have gained transferable skills in a related role. We value people who can build trust, listen well, communicate clearly and work with others to solve problems and improve services. If you are excited by the opportunity to help shape user‑focused digital services and make a positive difference, we would welcome your application.
What we offer?
- Competitive salary with incremental progression and salary matching
- Generous annual leave starting at 28 days (plus Bank Holidays) with option to purchase more and rising to 33 days after five years of service
- Generous local government pension scheme
- Lifestyle discounts across a wide range of activities and retailers
- Flexible working arrangements to support your personal and professional needs
- Inclusive Employee Networks: EmbRace, Pride, Disability, Young people, and Women
- Employee Assistance Programme offering confidential support
- Certified training courses to help you grow and thrive
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
