Accommodation Officer in Coventry

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias. The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months, reflecting the fact that Housing & Homelessness are now a key council priority.

The team are responsible for the delivery of the following service functions:

• Provision of the statutory homeless service
• Provision of temporary accommodation
• Management of the housing register
• Co-ordination of support to citizens rough sleeping
• Commissioning of homeless services
• Responsibility for housing strategy

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. By becoming part of an expanding team focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless, this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled, and neurodiverse communities to make a real difference to our residents so that equity and respect remain at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

'Let's Rent Coventry' is Coventry City Council's rent guarantee scheme, launched in May 2020. It aims to match households who are homeless or threatened with homelessness with private landlords who have properties to let in the city. This provides homeless households with a safe, suitable home for at least 12 months and enables the Council to fulfil its duties under the homelessness legislation (Part 7 of the Housing Act 1996).

We are recruiting for an Accommodation Officer. In this role, you will be responsible for increasing the capacity of the private rented sector. By building links with landlords in the private rented sector, you will secure accommodation and help prevent homelessness. You will work alongside colleagues to increase the supply of PRS accommodation and match these to households in temporary accommodation to allow the service to discharge its homeless duties.

You will need the ability to be creative and solution-focused, negotiating and connecting with people from all backgrounds. The role can also include the placement of households into temporary accommodation, the ongoing case management of homeless households in temporary accommodation in relation to tenancy management, rent collection, and timely move-on into more permanent accommodation to discharge the Council's rehousing duty.

This post is exempted under the Rehabilitation of Offenders Act 1974, and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

For the role, you will need:

• A positive attitude towards helping people to overcome homelessness
• Strong negotiating skills and advocacy skills
• Resilience and determination to achieve right outcomes for homeless people/families
• A willingness to learn about the relevant legislation for Housing and Homelessness
• The ability to travel around the city
• Initiative, forward-thinking, and solutions-led approach due to this being a reactive role

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you will need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process, please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 16/02/2026 and 18/02/2026

About Coventry: Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant, and diverse. At Coventry, we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together, and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package.