Business Systems & User Development Lead (Childrens) in Coventry

Overview

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

We are looking for a Business Systems and User Development Lead to join our fast-paced Business Systems (Children’s) Team. This position is a 12-month fixed term contract or secondment. If you are an internal employee looking to secure this post as a secondment, please ensure you speak to your current line manager prior to applying.

You will lead on the development and re-configuration of our case management systems and processes to support the Families First Partnership Programme, the government\'s children\'s social care reforms. You will also support the development, co-ordination and delivery of training to our system users.

This role involves working closely with internal colleagues across Children\\\'s Services, Digital Services (ICT) and Performance and will deputise for the Business Systems Manager. You will also work closely with external stakeholders such as our software supplier and the Department of Education. You will provide expert support to the users of our main business systems to ensure good quality and timely record-keeping and effective use of corporate financial and physical resources.

Children’s Services in Coventry has been judged Good by OFSTED and the work undertaken by the team supports this and will continue to support our journey to be an Outstanding Local Authority. The team is based at One Friargate. All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

Someone who can:

• Lead Business Systems functions including support desk, projects and direct the activities and priorities of staff to meet varied and multiple objectives within identified timescales.
• Plan the development and extension of case management system use across Children\'s Services to ensure that use of unsupported systems is minimised, and data is appropriately managed. Work in close collaboration with Digital Services (ICT) to ensure business cases are made, plans created, and changes delivered to time.
• Facilitate collaborative working with key stakeholders and lead practice-based meetings to ensure that system developments promote good practice and service managers are provided with advice and guidance to enable the systems to be used to their full potential in accordance with the relevant policies.
• Explain processes to non-technical colleagues, contributing to learning across our service and enabling us to achieve good outcomes for our children and young people.

If you would like to discuss this opportunity further with a member of the team, please call Jason Brannigan on 024 7697 6653.

We value and respect diversity and aim to recruit a workforce which reflects Coventry’s diverse communities. As a result, we strongly encourage people from all backgrounds to apply for this post. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who are neuro diverse.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\\\'ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled \'Coventry City Council Application Process\'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: Friday 14 November 2025

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies