At a Glance
- Tasks: Provide energy advice and support to vulnerable clients in various formats.
- Company: Coventry Citizens Advice, dedicated to helping the community since 2014.
- Benefits: Gain valuable experience, develop skills, and make a real difference in people's lives.
- Other info: Opportunity for professional development and outreach events across Coventry.
- Why this job: Join a passionate team and empower others to overcome fuel poverty.
- Qualifications: Experience in delivering advice to clients facing financial hardship is essential.
The predicted salary is between 44595 - 54505 £ per year.
Coventry Citizens Advice (CCA) has successfully delivered a dedicated energy advice service to its clients since November 2014.
We are currently funded by National Grid to support a range of vulnerable clients in the community, assisting them in their energy needs in a number of different ways.
This opportunity enables CCA to enhance its energy advice offer to encompass the continuation of dedicated 1-2-1 multi-channel support, in addition to a programme of outreach events across Coventry.
This role will add capacity to the Energy Team. The purpose of the role is:
To provide generalist advice with a focus on energy (traditional and low carbon technologies) and income maximisation, to clients particularly to those who are in or at risk of fuel poverty.
This will be 1-2-1 advice via different channels, e. g., telephone, face to face, and digital.
Our ideal candidate will have experience of delivering advice to vulnerable clients facing financial hardship.
- Commitment to Citizens Advice Aims, Principles and Policies, equality and diversity and its application in the delivery of advice.
- At least one year's recent experience in delivering generalist advice to clients experiencing financial hardship.
- Subject matter expertise in the energy industry in how it affects retail customers.
- Excellent interpersonal skills and the ability to build strong working relationships with fellow team members, clients, and external partners.
- Able to work to challenging targets through independent management of workload and setting priorities.
- Demonstrable experience of keeping accurate and detailed records of all work undertaken with clients, in line with Citizens Advice quality requirements.
- Good numeracy and IT skills.
- Committed to continuing professional development with a willingness to undertake further training to deliver the most up-to-date information to clients.
- Able to travel independently across Coventry to outreach venues as required.
- Willingness to deliver energy briefings and workshops to clients in outreach settings.
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Energy Adviser in Coventry employer: Coventry Citizens Advice
Coventry Citizens Advice is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Generalist Advisers. With over 80 years of community service, the organisation offers flexible working arrangements, comprehensive health and wellbeing services, and ongoing professional development opportunities, ensuring that employees can thrive both personally and professionally while making a meaningful impact in the lives of those they assist.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Adviser in Coventry
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughCoventry Citizens Advice's Website
Don’t forget to apply directly through Coventry Citizens Advice's website for the full-time Energy Adviser role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Adviser in Coventry
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Coventry Citizens Advice. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Coventry Citizens Advice
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Coventry Citizens Advice.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Coventry Citizens Advice.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
